Samantha Young Email and Phone Number

• Managed admissions for all LHL applicants across Canada • Worked collaboratively with Marketing for effective performance-based marketing and program awareness• Coached the Admissions team to meet goals and increase conversion rates, while executing roadmaps for new growth initiatives• Owned the admissions process, administrative tasks related to admissions, manages enrolment and class sizes

• Managed admissions RED Academy for all campuses globally • Worked with local businesses, agents, universities and high schools to develop partnerships in each market • Worked collaboratively with Marketing for effective performance-based marketing and program awareness• Coached the Admissions teams to meet goals and increase conversion rates, while executing roadmaps for new growth initiatives• Worked alongside the Academic team to design course offerings for our clients• Owned the admissions process, manages enrollment, class sizes, and scholarship funds• Hired as Admissions Specialist in 2018, promoted to Director of Admissions in 2019.

• Responds to a high volume of prospective student leads with daily phone calls, emails, and texts • Councils students on program choices, while building a relationship as the first point of contact from the school• Manages future planning with prospective students - including schedules, loans, relocation to Vancouver, and career potential• Oversaw all Social Media channels, including Instagram, Facebook, Twitter, Pinterest, YouTube and Snapchat• Posted daily content across all Social Media channels, curated posts from students/grads as well as created original content• Posted original articles and student features on the JCI blog daily

• Drove sales and managed overall team selling, and customer service; met/exceeds sales objectives and KPI targets; led by example with selling techniques, product knowledge, adherence to company initiatives, conflict resolution, and customer service on the sales floor• Hired, trained, and evaluated staff to build an outstanding sales team, passionate about customer service. Identified current/future needs and developed employees for prospective promotion• Directed and managed total store operations including opening/closing, stock control, shipping and receiving, replenishment, visual merchandising, store maintenance and cleanliness, supply ordering, scheduling, payroll, and physical inventory counts

• Coordinated backroom processing team, organization, receiving and replenishment of the sales floor, including tracking inventory levels and sell down strategies• Created customer service based and selling focused atmosphere within the store while leading the sales floor during key weekly segments• Planned and executed all visual floor sets and merchandising updates, including mapping the sales floor to follow the corporate directive and oversaw all marketing and window displays • Hired, trained and evaluated the cash team and cash wrap experience

• Evaluated staffing needs while hiring, training and recruiting talent to fill all positions • Motivated a team of 60-100 sales staff to exceed targets, improve customer service while maintaing a neatand organized store • Responsible for scheduling and maintaining payroll hours based on store sales • In charge of training a team of Assistant Managers on leadership, sales techniques, hiring/training, product replenishment and overseeing all areas of the store including fitting rooms, cash and sales floor • Opening and closing duties including deposits, counting petty/register funds, perfect closes, visual walkthroughs and conducting “Touch Bases” with all associates • Assisted and supported Store Manager in all areas of operations

• Analyzed weekly/monthly sales reports, predicted future sales, placed reorders to vendors to maximize store profitability of the Capilano Trading and Moraine Lake Trading Posts• Identified opportunities for business growth, researched new product, contacted potential vendors and presented findings to Head Buyer • Made recommendations for re-buys and markdowns at Capilano Trading Post and Moraine Lake Trading

• Screened, interviewed and trained retail staff for seasonal operations at Moraine Lake Lodge• Responsible for profitable store operations in remote mountain location at Moraine Lake (shipping, receiving, ordering stock, maximizing sales, loss prevention, staff supervision, scheduling and training) • Maintained exceptional guest service and store standards at Moraine Lake Trading Post, increased salesby 6% from 2011 to 2012

• Screened, interviewed, selected and trained all employees hired for 9 Toronto store locations • Evaluated and ensured all staffing needs for Toronto stores were met • Hired and trained over 400 new staff, mentored 15 employees into management positions • Maintained company standards throughout all store locations through frequent visits, staff meetings• Hired as a Sales Associate in 2008, promoted to Key Holder in June 2009, Multi-Store Manager in November 2009, and District Manager in 2010