Samantha N. Email & Phone Number

Maidstone, Kent, United Kingdom

In this role I work in a small busy team of ServiceNow Administrations providing BAU support, maintenance, development and upgrades to all areas of the system currently used by the business. This includes ITSM, HR Core and CSM. I also provided sole support on Salesforce and QuoteWerks for 2 years and now I am the system lead for both. I have an analytical and logical approach in resolving our customers requests and deliver a high quality customer service led approach.Orchestrate upgrades within development, test and Live environments. Update documentation with detailed notes on all system changes and ensure the relevant area of the business, often including our 1st Line Support Team are advised on any significant changes that will affect their role. Manage the end to end process for all agreed application changes for discussion to Live implementation. Creating detailed documentation to ensure clear notes for colleagues on all changes. My current team is new and upon joining there was little to no procedures in place, as I moved from an established team I am promoting and introducing best practices and procedures to aid in ensuring the team provides a consistent approach to all our customers.Training completed:- ServiceNow Fundamentals - HR Fundamentals- Customer Service Management Implementation- ServiceNow Advanced Administration

Maidstone, Kent, United Kingdom

I proactively advise our customers on considerations, upgrades and issues identified with our systems and other potential system enhancements. Investigate and develop various systems according to the business requirements, within test environments prior to Live implementation (embedded software tools are used where necessary). Orchestrate upgrades within development, test and Live environments for numerous systems. Update documentation with detailed notes on all system changes and ensure the support desk are advised on any significant changes that will affect their role. I regularly run SQL queries for system support and analysis which aid in my investigations and resolution of complex issues on systems. This skill also assists with investigating and recommending process redesign to ensure the system is best fit for the users processes. I assist user acceptance testing, detailing upgrades and fixes for testing, recording issues and investigation to action accordingly. Due to working on various system's I am able to advise the business on system over lap where appropriate.Manage end to end process for all agreed application changes, including the creation of an estimate for all chargeable activity. Create detailed change handover documentation for the Live administrators to follow for implementation into Live.I work closely with our system suppliers in many ways. I effectively communicate issues and upgrades, assist with developing new functionality within their systems. Monitor their roadmaps, liaison and attending supplier users groups. This relationship ensures that I can efficiently evaluate the benefits of supplier functional and technological updates and communicate this effectively to the relevant business stakeholders either through meetings of business user groups. Ensuring data protection is upheld within all communication. I prioritise and manage of application bug calls.

Maidstone, Kent, United Kingdom

I proactively advise our customers on considerations, upgrades and issues identified with our systems and other potential system enhancements. Investigate and develop various systems according to the business requirements, within test environments prior to Live implementation (embedded software tools are used where necessary). Orchestrate upgrades within development, test and Live environments for numerous systems. Update documentation with detailed notes on all system changes and ensure the support desk are advised on any significant changes that will affect their role. I regularly run SQL queries for system support and analysis which aid in my investigations and resolution of complex issues on systems. This skill also assists with investigating and recommending process redesign to ensure the system is best fit for the users processes. I assist user acceptance testing, detailing upgrades and fixes for testing, recording issues and investigation to action accordingly. Due to working on various system's I am able to advise the business on system over lap where appropriate.Manage end to end process for all agreed application changes, including the creation of an estimate for all chargeable activity. Create detailed change handover documentation for the Live administrators to follow for implementation into Live.I work closely with our system suppliers in many ways. I effectively communicate issues and upgrades, assist with developing new functionality within their systems. Monitor their roadmaps, liaison and attending supplier users groups. This relationship ensures that I can efficiently evaluate the benefits of supplier functional and technological updates and communicate this effectively to the relevant business stakeholders either through meetings of business user groups. Ensuring data protection is upheld within all communication. I prioritise and manage of application bug calls.

Maidstone, Kent, United Kingdom

I had sole ownership on designing, creating and maintaining various data spreadsheets, accordingly to management requirements and ensuring all where user friendly. These included one click button reports for management. I ensured I was unto date with any flags / warnings from Ofsted, Safeguarding and In-House flags these were placed onto providers or careers as appropriate and communicate to the team and any other colleagues or teams that required the information accordingly. There were many sources to be cross referenced and advised relevant colleagues or resolve discrepancies appropriately. Developed many processes for the team and ensured that where applicable processes where automatised for efficient working.Provide user support for the in-house created online referral process for the team and all of the wider children’s services team who use the system. I also aided in the design and functionality of the referral process to ensure that current processes and procedures fitted in or were highlighted as a risk where appropriate. Produce various reports for senior management, finance colleagues and internal managers on a regular and ad-hoc basis. I created many reports for internal management to be created automatically from the master spreadsheets in order for them to have access at their convenience. Prior to the creation of any reports I would quality assure data inputting and identify gaps within the team or cross directorate. This often included additional training and support in order for identified gaps in knowledge or understanding to be filled. I would process all data requests that came into the team. This included logging requests, re-using requests where appropriate, requesting further information where requests where not clear and processing all Freedom of Information requests.

Maidstone, Kent, United Kingdom

I was working specifically for the Kent Safeguarding Children's Board, therefore confidentiality and safeguarding where our main focus throughout all of our work.I lead on organising training and conferences for 20 – 200 delegates. This included hiring an appropriate venue, internal advertising, co-ordinating with speakers/trainers and ensuring their requirements where meet. I also ensured that delegates where informed of locations, times and any changes. Any pre or post paperwork and marketing was organised in a timely manner. I would attend conferences to ensure smooth running on the day as we often hired multiple rooms.I was the lead administrator on various meetings, my role included regular meetings with the meeting chairs or deputies. Communicating, booking, arranging, collating, preparing papers and circulation of minutes after the meeting for each of these within tight timescales. Due to being a multi agency board and handling confidential information I was required to use various methods of correspondence to fit inline with our policy and our agencies policies. It was crucial to create and maintain relationships with the agencies KSCB work with on a daily basisI was solely responsible for creating and maintaining a user friendly database, this was used for work management, internal reports and the annual government reports. I produced many reports in different formats, each had to be fit for purpose and be presentable in our strict formatting.

Maidstone, Kent, United Kingdom

I had a team of 3 where we processed primary admissions. This involved regular correspondence with members of the public and comprehensive knowledge of the Council and Schools legal standing with requests. I was required to communicate effectively with Kent primary schools, including head masters.I managed more experienced admissions assistants with work prioritising and difficult members of the public. I undertook additional work due to areas having capacity issues, ensuring tight timescales were met and management had a full summary of events without becoming more involved than required.I linked with various KCC teams appropriately to provide clarification and an accurate understanding of difficult to place children. I also regularly linked effectively with other local authorities regarding children moving into or out of Kent and ensuring the necessary paperwork was processed in a timely manor.

Ashford, Kent, United Kingdom

This job was working in the Children's Social Services training team and involved co-ordinating the required training specification for each financial year with both internal and external trainers to arrange a variety of dates throughout the year. Co-ordination of approved venues throughout the County were sourced, ensuring the course requirements were met.Paper applications were required and staff communicated with in a variety of medias. Course attendance, evaluation and any specific training material was distributed in a timely manner. Review of upcoming training to ensure the minimum number of delegates was met. All external costs where recorded and filled appropriately ensuring all invoices could be processed timely.I was the lead co-ordinator in arranging year long training programmes for groups of staff (Newly Qualified Social Workers) and sending out relevant course updates and reminders. This involved ensuring suitable venues where booked throughout the county and staff attendance was tracked. Assistance as required with minute taking, Freedom Of Information requests, processing invoices. Creating and updating processes and improving data recording processes for more efficient working and improved accuracy on reports and forecasting budgets. Diary management for management within the team.

Gcse'S, A-D Including B In Mathematics And C In English

Gnvq, Ict, Merit