Samantha Curry Email & Phone Number

• Saved approximately 10% of FTE utilization by standardizing multiple processes related to customer billing and data exchange with utility partners.• Achieved full regulatory compliance across 9 states, 15 utilities and 75 products by helping to design and manage state specific customer verifications, as well as a dynamic universal script.• Contributed to 20 ppt increase in customer retention by calculating and mapping competitive renewal rate paths, correcting pricing actions, and… Show more • Saved approximately 10% of FTE utilization by standardizing multiple processes related to customer billing and data exchange with utility partners.• Achieved full regulatory compliance across 9 states, 15 utilities and 75 products by helping to design and manage state specific customer verifications, as well as a dynamic universal script.• Contributed to 20 ppt increase in customer retention by calculating and mapping competitive renewal rate paths, correcting pricing actions, and managing discounted rates for low-income customers.• Maintained complex pricing matrix (totaling +32,000 rates over company lifetime) used to calculate billing rates for all vendors and marketing campaigns.• Ensured compliance with all billing and customer enrollment rules in new sales territories by extensively researching state utility regulations and preparing SOP’s for operations department.• Managed a backlog of 100+ monthly data fixes representing $20,000/month in revenue where billing transactions were missing from system. Analyzed reporting and worked with utility partners to identify root causes and resolve.• Actively participated in multiple state EDI working groups, documenting impact of legislative changes to internal business requirements, and assessed impact of changes to existing systems. Show less

• Collaborated with primary external database vendor to accurately identify solar customers and design reporting that was implemented as a standard update for all database users.• Developed standardized process to identify customers with incorrect active/dropped statuses and triage affected accounts, ensuring customer service remains uninterrupted.• Monitored, investigated, and resolved billing transaction issues by reviewing daily transactional data error/exception… Show more • Collaborated with primary external database vendor to accurately identify solar customers and design reporting that was implemented as a standard update for all database users.• Developed standardized process to identify customers with incorrect active/dropped statuses and triage affected accounts, ensuring customer service remains uninterrupted.• Monitored, investigated, and resolved billing transaction issues by reviewing daily transactional data error/exception reports.• Managed energy ledger for 2,000+ solar customers in accordance with NJ regulatory guidelines, averaging $26,000 in billings per fiscal year.• Led monthly customer billing audits to certify transactions were posted to correct accounts.• Regularly prepared reports by collecting, merging, analyzing, and summarizing data using Excel and external database tools. Show less

• Identified data gap within CSR team requiring a consolidated comparison of utility rates vs. company rates. Took initiative to develop a monthly report that was eventually adopted by multiple teams and executives across the business.• Worked directly with customers to answer any and all questions about products/services offered, while accurately maintaining customer records in internal database.

Bachelor Of Arts (B.A.), German Studies

Study Abroad, German Studies