Samantha Curry Email & Phone Number

• Saved approximately 10% of FTE utilization by standardizing multiple processes related to customer billing and data exchange with utility partners.
• Achieved full regulatory compliance across 9 states, 15 utilities and 75 products by helping to design and manage state specific customer verifications, as well as a dynamic universal script.
• Contributed to 20 ppt increase in customer retention by calculating and mapping competitive renewal rate paths, correcting pricing actions, and… Show more
• Contributed to 20 ppt increase in customer retention by calculating and mapping competitive renewal rate paths, correcting pricing actions, and managing discounted rates for low-income customers.
• Maintained complex pricing matrix (totaling +32,000 rates over company lifetime) used to calculate billing rates for all vendors and marketing campaigns.
• Ensured compliance with all billing and customer enrollment rules in new sales territories by extensively researching state utility regulations and preparing SOP’s for operations department.

• Collaborated with primary external database vendor to accurately identify solar customers and design reporting that was implemented as a standard update for all database users.
• Developed standardized process to identify customers with incorrect active/dropped statuses and triage affected accounts, ensuring customer service remains uninterrupted.
• Monitored, investigated, and resolved billing transaction issues by reviewing daily transactional data error/exception… Show more
• Monitored, investigated, and resolved billing transaction issues by reviewing daily transactional data error/exception reports.
• Managed energy ledger for 2,000+ solar customers in accordance with NJ regulatory guidelines, averaging $26,000 in billings per fiscal year.
• Led monthly customer billing audits to certify transactions were posted to correct accounts.

• Identified data gap within CSR team requiring a consolidated comparison of utility rates vs. company rates. Took initiative to develop a monthly report that was eventually adopted by multiple teams and executives.
• Worked directly with customers to answer any and all questions about products/services offered, while accurately maintaining customer records in internal database.

Bachelor Of Arts (B.A.), German Studies

Study Abroad, German Studies