• Implemented AI-driven solutions, using programs such as ChatGPT, to streamline business processes, enhance decision-making, and boost operational efficiency.• Founded and established an online platform specializing in pet first aid training, catering to pet owners and animal care professionals.• Developed comprehensive and engaging course materials covering essential topics such as CPR, wound care, and emergency response.• Utilized digital marketing strategies to promote courses, resulting in increased brand awareness and enrollment.• Managed all aspects of the business, including curriculum development, customer relations, and financial administration.

• Assisted in optimizing the hiring process, including recruitment, application screening, and onboarding, leading to improved candidate experience and process efficiency.• Established and maintained HR and organizational standard operating procedures, identifying and documenting new procedures as needed to support organizational growth and compliance.• Implemented grant management policies, standards, and comprehensive reporting methods, ensuring compliance and efficiency within a nonprofit organization.• Conducted detailed end-of-month accounting procedures, verifying accurate grant reporting for multiple state and federally funded grants, ensuring financial accountability and transparency.

• Delivered a compelling presentation to C-suite executives, highlighting the company's value proposition, financial performance, and growth potential to facilitate the company's sale.• Recruited, screened, and onboarded talent for technical insurtech positions, ensuring alignment with organizational needs and culture.• Served as point of contact between contractors and B2B executive-level insurance carriers, fostering strong professional relationships and clear communication.• Ensured accuracy in accounts payable (A/P) and accounts receivable (A/R) invoicing, maintaining regular communication with clients' financial departments to resolve issues and ensure timely payments.• Coordinated with legal teams to draft and maintain all required company documents, ensuring compliance with legal and regulatory standards.• Generated annual reports and documentation for legal and tax purposes, ensuring accuracy and compliance with relevant regulations.• Implemented and managed payroll processes and employee benefits program.• Successfully worked remotely, demonstrating the ability to work independently and collaboratively within a team environment.

• Demonstrated exceptional leadership by managing and mentoring a team of twenty employees, fostering a positive and productive work environment.• Cultivated a loyal customer base through exceptional service and personalized interactions.• Conducted comprehensive market research and developed a strategic business plan to secure bank funding using strong analytical and planning skills.• Achieved consistent year-over-year growth and profitability.• Created and established a recognizable brand, receiving local, state, and international recognition.• Designed and produced visually appealing promotional materials, such as custom soda labels, to enhance brand messaging and engagement.• Maintained a perfect or near-perfect county health inspection score, reflecting a commitment to high standards and regulatory compliance.

• Provide quality customer service in a fast pace environment• Ensure cash-handling accuracy• Receive and verify accuracy of store shipments and inventory• Key holder, assisted in opening and closing of three store locations, including cash handling and deposits

• Operated at two campsites leading arts and crafts while staying within a strict budget• Led up to seventy campers, ages 5-12, at a time while ensuring a safe environment, both on and off campsite • Promoted public relations between the camps and the community