Samantha Mackey Email & Phone Number

Richmond, Va, Us

Virginia, United States

Remote

Virtual

 Started a new virtual department in November 2017 that handles material damage claims through desk review, photo app and independent adjuster review Piloted and then rolled out the Nationwide photo app to my team Currently lead four managers and forty-two associates Created and implemented on-boarding for associates and managers Hired over sixty associates and four managers throughout the year due to growing operation  Works closely with claim zones to insure coverage in all states and good working partnership Created workflows, new processes and documents to help associates handle claims across 50 states  Helped create the new MD Centralized operation in San Antonio

Richmond, Virginia Area

 Led a Material Damage field team in the Richmond territory Participated in the MD Talent Enrichment Program and presented to all MD Directors in the MD Director meeting 2016 employee engagement survey score of 4.93 out of 5, continuing to confirm my ability to communicate and influence a team Nominated Corporate Citizenship Field Liaison to assist virtual teams in volunteering Consistently provide feedback to improve results in quality, cycle-time, and pending Provided training and coaching in order to increase the 2016 real steel (93.24%) and total loss (94.33%) audit scores over 2015 results

Richmond, Virginia & Columbia, Md

 Led a split Attorney File Handler team located in Richmond, VA and Columbia, MD Initiated a new workflow to accept all represented Delaware claims to improve operational results and increase engagement among the business unit Responsible for severe injury claims in excess of $500,000 Participated regularly in complex claims conferences in our litigation unit to further my professional development 2014 Engagement survey 4.75, confirming my ability to effectively communicate and influence a team Developed the Business Interruption Plan for our Bodily Injury operation Implemented the Visual Huddle Process throughout the BI business unit Consistently participated in the panel interview process to identify top talent

Richmond, Virginia Area

 Led an Inside Bodily Injury claim team in Richmond, VA Improved overall performance in the following key metrics, QA, EFR, Customer Service and Engagement  As the IBI training manager, I was responsible for recruiting, interviewing, on-boarding as well as the training and development of our new BI associates in the Richmond office.

Richmond, Virginia Area

 Responsible for the handling complex bodily injury claims  Responsible for the handling of bodily injury claims with attorney representation, case management files, and litigation files  Worked with defense counsel to come up with strategies for settlement of litigation files before trial and attended meditations

Columbia, South Carolina Area

Columbia, South Carolina Area

2003-2005- Non- Injury Claims associate2005-2008- Field bodily injury, attorney file handler