• Lead Production Support teams for Microsoft Teams, SharePoint Online, SharePoint On-Premises, and OneDrive.• Provided Subject Matter Expertise to project teams as part of Microsoft 365 adoption and implementation.• Provided Subject Matter Expertise to M&A project teams as part of merger activities and on-boarding.• Designed and implemented SharePoint 2013 application topology and infrastructure.• Designed and implemented SharePoint 2019 application topology and infrastructure.• Developed and executed SharePoint 2010 to SharePoint 2013 migration strategy and processes.• Developed and executed SharePoint 2013 to SharePoint 2019 migration strategy and processes.• Developed and executed SharePoint 2013 to SharePoint Online migration strategy and processes.• Designed and implemented comprehensive data warehouse solutions to provide SharePoint related statistical information to senior leadership.• Utilized PowerShell to handle debugging and automation tasks.• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.• Provided excellent service and attention to customers when face-to-face, communicating via e-mail, or through phone conversations.

• Designed and implemented SharePoint 2010 application topology and infrastructure.• Developed and executed SharePoint 2007 to SharePoint 2010 migration strategy and processes.• Worked with third party vendors to design, develop, and implement SharePoint hosted applications and forms.• Utilized PowerShell to handle debugging and automation tasks.• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.• Provided excellent service and attention to customers when face-to-face, communicating through e-mail, or through phone conversations.• Improved operations by working with team members and customers to find workable solutions.• Demonstrated leadership by making improvements to work processes and helping to train others.• Juggled multiple projects and tasks to ensure high quality and timely delivery.

• Manager in charge of multinational team responsible for teleconference usage collection and processes.• Worked closely with counterparts from EMEA, APAC, and North America business units to ensure timely processing of teleconference usage collection and processes.• Developed and executed SharePoint 2003 to SharePoint 2007 migration strategy and processes.• Designed and implemented comprehensive data warehouse solutions to provide teleconference usage related statistical information to senior leadership.• Designed and implemented multiple InfoPath Designer forms to support numerous business units and processes.• Designed and implemented multiple SharePoint Designer workflows and web parts to support numerous business units and processes.• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Senior analyst in charge of group responsible for the support of the collection and processing of conferencing related data and the billing of customers. Served as Project Manager for any defect related Change Management items. Served as InterCall's SharePoint Administrator. Knowledge in Microsoft Offce, SharePoint 2003/2007, Secure Remote, Secure CRT, Secure FX, Microsoft Live Meeting, WebEx, Crystal Reports, Basic Unix knowledge, Mercury Topaz Administration and Script development.

Provided support for internal applications for conferencing solution provider. Help identify, track and resolve issues for applications in support of day-to-day operations. Acted as Project Manager for items identified as defects in the products supported. Knowledge in Secure Remote, Secure CRT, Secure FX, Microsoft Live Meeting, WebEx, Crystal Reports, Basic Unix knowledge, Mercury Topaz Administration and Script development.

Provided network administrative and web programming support for operations at Camp Pendleton, CA and Camp Fallujah, Iraq in support of Operation Iraqi Freedom. Developed, implemented and supported more than 20 ASP web-based applications using MS Front Page, ASP.NET, Macromedia Studio MX, MS SQL, and MS Access. Assisted in upgrade of Windows NT 4.0 domain to Windows 2003. Designed, implemented, and maintain database/web server architecture that supported a mission critical website and supporting development platforms.

Provided e-mail and phone support as an outsourced Help Desk Analyst for Robert Half customer. User base of about 3000 users spread across multiple regions of the United States. Primary support included Windows 95/98/2000, Lotus Notes R5/R6, Office 2000, NetSwitcher, Citrix ICA Client, and Windows Terminal Services. Provide some network admin services for creations of new accounts and account trouble shooting.

Provided E-mail and phone support for the StarTeam line of products. Primary duties include working with software products such as Visual Interdev, Visual Source Safe, Visual Café, PowerBuilder, Office 2000, Developer Studio, Microsoft Project, Windows NT/98/95/2000/ME/XP, Exchange, Active Directory, Internet Information Server 4/5, Microsoft SQL 6.5/7/2000, and Oracle. Assisted in network operations and maintenance by maintaining a small group of 25-50 workstations using Ghost software and domain operations.

Aided in a conversion project from Novell NetWare 3.12 to NetWare 5. Primary duties were to prepare images and snap shots for implementation into the new network. Also verified Y2K readiness for the client. Experience with MS Office, MSIE 4 and 5, Novell NetWare 3.12 and 5, Windows NT/95/98, Compaq servers and desktops, Various Laptops, and Remote Access.

Responsible for overall flow of message traffic within the communication center by tracking and reporting of errors. Responsible for creating, testing and updating message routing criteria options sets. Additional duties included hands-on experience in Military PC communications, software defect detection, correction recommendation, test plan development and testing prior to implementation of software into the communication center. Built and managed Help Desk system utilizing Lotus Approach for a network of close to two thousand users on a Banyan Vines Network with Windows 3.1, 3.11, and Windows 95 workstations and laptops. Supervised a group of 4 help desk personnel while maintaining other duties as Communications Center Chief and computer systems records chief.