Samantha G. Email & Phone Number

Chicago, Illinois, United States

Benton Harbor, Michigan Area

Lead a team of workforce development professionals in our pursuit to attract, grow and retain top talent in Southwest Michigan. I am responsible for the operational oversight and delivery of the Workforce Innovation and Opportunity Act (WIOA). WIOA provides workforce investment training and activities for adults and youth that increases employment, retention, earnings and occupational skill attainment. These measures ensure the local workforce is equipped with trained, quality candidates and enhances the productivity, competitiveness and vitality of our local labor market. We work to develop job seekers and students through on-the-job training, work experience, apprenticeships and soft skills development. Responsibilities include monitoring and evaluating program performance across local, state and federal guidelines set by the Department of Labor and Economic Opportunity (LEO) and the State of Michigan. Additionally, continuously evaluating staff performance and metrics attainment toward individual and organizational metrics through regular file and systems auditing. I have the opportunity to develop and coach specialists through customized training to ensure that competencies within multiple programs are built and demonstrated. Through strong communication skills and the ability to build rapport across teams, I have been successful in driving multiple initiatives, grants and special projects aimed at making positive impact one business, one customer and one community at a time. This includes addressing customer service inquiries and concerns within the One Stop location, brainstorming initiatives and process improvement to increase customer satisfaction and ensure streamlined delivery of services for clients with diverse backgrounds and skillsets.

Benton Harbor, Michigan Area

In this role I served as a liaison between our internal Business Services team, external business customers and internal talent team in order to make talent supply and demand matches for available positions throughout the Tri-County area. This involved recruiting qualified candidates through multiple platforms including LinkedIn, ATS systems, Pure Michigan Talent Connect and our internal participant data base through Salesforce. In this role I built relationships with businesses to understand their staffing and operational concerns and then evaluated job candidates within the Michigan Works One Stop through screening and interviews. I maintained a large number of hiring processes and candidates on track simultaneously and detailed progress through multiple case management systems including Salesforce, OSMIS and hard file documentation.

Benton Harbor, Michigan Area

Managed a large caseload of families involved in child welfare and protection proceedings with the State of Michigan. As the primary specialist and case manager, I was responsible for monitoring the provision of services and effectiveness of services offered toward each families individualized goal plans. Verbal and written communication were a major aspect of this position, as each family member required detailed service plans and services through community providers and partners. In addition to case management documentation, I also wrote and maintained social case histories, records and related reports and testified to information as needed within the juvenile court system. Provided supportive engagement with families of diverse backgrounds through a strengths based, culturally competent and solution focused approach.

Oklahoma City, Oklahoma Area

Served as the administrative assistant to the section Chief of Pediatric Gastroenterology. I was responsible for managing provider inpatient rotation schedules while coordinating with the outpatient clinic to ensure clinic and patient needs were met. Additionally, compiled provider licensing/credentialing needs as required for State and Federal entities. In collaboration with the Gastroenterology Fellowship coordinator - planned for events for department training and meetings. Maintained and monitored department expenditures and compiled expense reports for Accounts Payable.

Southestern Ma Region

Effectively managed a large caseload of families with complex bio-psychosocial needs in times of familial crisis. This role had a heavy emphasis on leveraging support through community and state level agencies to implement referrals and promote access to various social service programs. As the primary's case manager, I would evaluated the effectiveness and quality of such services delivered to clients and document progress and challenges on a regular basis. Communication and rapport building with judicial, court, school departments, and various supportive collaterals was essential to promote effective service intervention. I strived to provide quality services to clients; adhering to the vision of the Department as a child focused, family centered agency with the goal of keeping children safe.

Framingham, Ma

Provided intensive case management, monitoring, and follow-up with clients deemed high-risk for inpatient hospitalization. I worked with the patient, their supports and providers to develop individualized treatment plans and linkages to appropriate community services for adults and youth with the completion of bio-psychosocial evaluations.

Oncology

Shadowed and was mentored under the guidance of a License Independent Clinical Social Worker. Provided independent intake and bio-psychosocial assessment of new patients in the clinic to understand their complex needs and formulate a plan to address barriers. Assisted LISCW with discharge planning within the hospital inpatient unit and screened for access to step-down level of care within rehabilitation facilities. I created comprehensive social and resource information guides to direct families toward available support and financial assistance. Most importantly, providing compassionate support and linkages to appropriate resources for clients and their families.

Worcester, Massachusetts

Worked with Service Representatives to assist clients in obtaining information and access to various Federal assistance programs including Social Security Disability, Retirement, Child Disability and Survivors Benefits. Helped review file documentation and gather documents to provide customers with benefit information.

Bachelor’S Degree, Social Work

Activities and Societies: Phi Alpha National Honors Society in Social WorkHigh Honors: Dean's List Recipient - 2009, 2010, 2011

Associate’S Degree, Human Services

President's Award of Excellence - 2007 Commencement Recipient