Samantha Rhodes Email & Phone Number

As a Regional Operations Manager, I develop the skills necessary for collaboration across various departments such as Food & Beverage, Culinary, Banquets, Front Desk, Activities and Recreation, Housekeeping & Engineering.▪️ Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.▪️ Maintain profitability of departments to support overall resort operations▪️ Control labor and operating expenses through effective… Show more As a Regional Operations Manager, I develop the skills necessary for collaboration across various departments such as Food & Beverage, Culinary, Banquets, Front Desk, Activities and Recreation, Housekeeping & Engineering.▪️ Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.▪️ Maintain profitability of departments to support overall resort operations▪️ Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative revenue generation solutions to maximize profit.▪️ Develop courses and materials to enhance team member skills and productivity, facilitating professional growth across multiple departments.▪️ Work in support of property goals and measure effectiveness through the profit and service performance of the resort▪️ Apply innovation in menu design and planning to boost guest retention by 20% through unique dish creation and specialty moments for events.▪️ Communicate constructive feedback in a consistent and timely manner to develop properties in line with business goals▪️ Maintain inventory to par▪️ Used design thinking to develop a specialty menu that increased outlet's check by 15%.▪️ Proven track record of leading teams across various departments to ensure seamless delivery of guestservice▪️ Interact positively with guests promoting resort facilities, events and offerings. Show less

Escondido, California, United States

▪️ Supervised a team of 20 Guest Services/Bell/PBX staff to ensure excellent owner/guest service of a 714 unit resort.▪️ Assisted management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process▪️ Supplied owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities.▪️ Created and Updated the… Show more ▪️ Supervised a team of 20 Guest Services/Bell/PBX staff to ensure excellent owner/guest service of a 714 unit resort.▪️ Assisted management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process▪️ Supplied owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities.▪️ Created and Updated the training program focusing in on guest service and creating guest experiences.▪️ Balanced guest folios, closed outstanding balances, and contacted guests for any necessary payments. Show less

Valley Center, California, United States

▪️Managed inventory by stocking and cataloging uniforms▪️Performed quality checks on stored inventory and discarded inventory that did not meet the company’s standards▪️Updated inventory count and maintained inventory records to share with management▪️Reported discrepancies in inventory that indicate theft or loss▪️Implemented loss prevention programs to prevent company loss

Valley Center, California, United States

▪️Oversaw Front Office team to ensure adherence to excellence standards and company policies, providing coaching and training as necessary. Ensured completion of overnight shift tasks and maintained guest satisfaction and safety.▪️ Applied collaborative and tactical techniques to maintain standards for all 1,028 rooms with maintenance and housekeeping.▪️Managed daily report preparation, customer service issues, end-of-day bookkeeping and account reconciliation.▪️Audited and settled… Show more ▪️Oversaw Front Office team to ensure adherence to excellence standards and company policies, providing coaching and training as necessary. Ensured completion of overnight shift tasks and maintained guest satisfaction and safety.▪️ Applied collaborative and tactical techniques to maintain standards for all 1,028 rooms with maintenance and housekeeping.▪️Managed daily report preparation, customer service issues, end-of-day bookkeeping and account reconciliation.▪️Audited and settled high balance reports and communicated to management for internal control▪️Handled all guests upon arrival and provided a pleasant and professional check-in process while ensuring overall guest satisfaction▪️Collaborated with maintenance and housekeeping to ensure that all rooms have received top quality care▪️Worked in Excel, preparing financial statements and reports daily ▪️Performed bookkeeping tasks including the audit of payment receipts from multiple outlets, with special attention to negotiated rate plans and the correction of any posting discrepancies Show less

Anaheim, Ca

▪️Maintained awareness of safety of machinery and all guests while the ride is in operation.▪️Provided renowned customer service to thousands of guests daily, focusing on safety, courtesy, show, inclusivity, and efficiency with a diverse team.▪️Greeted guests at attractions, controlled guest flow, loaded & unloaded guests from attractions and operated attraction systems.

Moreno Valley, California, United States

Rancho Cucamonga, Ca

▪️Maintained awareness of beauty trends to further assist customers.▪️Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Las Vegas, Nevada Area

▪️Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires, and explained use and care of product. ▪️Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.▪️Maintained awareness of store inventory and promotions for inventory control.▪️Responded to all customer issues and handled promptly.▪️Managed and developed a team of 8 employees, fostering… Show more ▪️Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires, and explained use and care of product. ▪️Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.▪️Maintained awareness of store inventory and promotions for inventory control.▪️Responded to all customer issues and handled promptly.▪️Managed and developed a team of 8 employees, fostering collaboration and ensuring alignment with company culture and values. Led efforts to deliver exceptional customer service while optimizing team performance to achieve top results Show less

Las Vegas, Nevada Area

▪️Served each guest courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude.▪️Prepared and wrapped food according to procedure.

Palm Desert, Ca

▪️Assisted customers by providing information and resolving their complaints.▪️Operated a cash register to accurately ring up customers' grocery orders. ▪️Received payments of cash, debit or checks. Issued receipts, refunds, or change due to customers.▪️Assisted customers in locating merchandise and engaged in suggestive selling, by mentioning current promotions.▪️Provided assistance in other departments including the bakery, floral and produce.▪️Designed and created custom… Show more ▪️Assisted customers by providing information and resolving their complaints.▪️Operated a cash register to accurately ring up customers' grocery orders. ▪️Received payments of cash, debit or checks. Issued receipts, refunds, or change due to customers.▪️Assisted customers in locating merchandise and engaged in suggestive selling, by mentioning current promotions.▪️Provided assistance in other departments including the bakery, floral and produce.▪️Designed and created custom floral arrangements and made product recommendations for our customers' special occasions. Show less

Bakersfield, California Area

▪️Provided guest with services such as bagging groceries, providing carryout service, checking prices, and gathering shopping carts from the parking lot.▪️Maintained cleanliness of restrooms and store aisles.▪️Engaged in active selling by providing guests with sales information and recommending products.

Bachelor'S Degree, Psychology

Finished 12 credits Had to stop attending due to finances.

High School Diploma, 9-12

Activities and Societies: Marching Band, Winter Guard, GSA, League Club, Advanced Choir