Sam Black Email & Phone Number

Wilmington, Nc, Us

Wilmington, Nc, Us

St Louis, Missouri, Us

Wilmington, North Carolina, Us

● Led, mentored, and developed high-performing remote teams across multiple time zones to establish clear team goals and KPIs aligned with company objectives.● Met with CEO and CTO to review company budgets, client satisfaction, and sales and marketing plans.● Oversaw the onboarding process for new clients, ensuring a smooth and successful implementation of the software and all services.● Conducted regular meetings with business owner clients to ensure their needs were met, they were making progress towards goals, and realized the full value of the services.● Served as the primary point of contact for escalated customer issues and communicated with support team to answer client product usage questions and troubleshoot technical issues.● Identified at-risk customers and developed strategies to mitigate churn. Implemented proactive measures to ensure customer retention and loyalty.● Hosted demos for new clients and used upselling tactics to offer tailored solutions to address specific needs and pain points, and worked closely with engineering teams to meet client objectives.● Implemented the EOS model and led company offsite in Mexico to establish annual goals with quarterly rocks and due dates to continue traction.

Wilmington, North Carolina, Us

● One of the first employees with the company and implemented the highly customizable sales and marketing management software with over 100 small law firms across the United States● Consulted with law firm owners using software and analytics to educate on how to best allocate marketing budget to achieve best possible ROI● Conducted daily meetings with remote staff to prioritize and delegate support and client success-drivenimprovements● Designed marketing campaigns to trigger automated emails and text messages intended to funnel potential clients back to the business● Conducted weekly sales and marketing meetings with CEO’s national law firm to take an analytical approach and make necessary tweaks in the sales funnel to increase conversion rates

Wrightsville Beach, Nc, Us

- Maintains all responsibilities held under Digital Marketing Manager title- Leads marketing team and outside contractors to create and implement strategies, tactics, campaigns and brand messaging.- Oversee all major public relations during and after a natural disaster - act as spokesperson on behalf of the resort and coordinate all media relations such as The Weather Channel, ABC, and FOX News- Created and designed major graphic campaign projects - series of digital and vinyl billboards- Planned and oversaw community event for over 800 attendees - coordinated marketing efforts, online ticketing, staff assignments, operations, schedule and sponsors.

Wrightsville Beach, Nc, Us

- Website - Maintain hotel website, site navigation, booking links and creates customized pages for new content.- Events - Strategize event planning and promotions prior to event. Execute day of operations, and follow up with results and plan for future events.- Digital ads - Manage and optimize campaigns utilizing Google AdWords and Facebook. Monitor and analyze all generated traffic through tracking codes, analytics, and unique phone numbers.- Social media strategy - Shaped resort wide story including, dining, activities, and events. Direct staff on content creation and implementation throughout multiple social media networks. Increase facebook following by 73% and instagram by 138% since start date. - Content marketing- Create blog topics, photo and video ideas to enhance resort booking goals. Outline storyboard for video and virtual reality shoots. Coordinate logistics on site with other department heads. - Email - Segment database for targeted campaigns. Develop transactional emails for customized experience throughout stay. Create remarketing campaigns post stay through automated email triggers.- Brand identity - Ensure all materials are consistent including logo, tone, image quality, and public relations. Ensure all third party and digital listings have up to date copy, photos, rates and business contact information.

 Managing business development objectives for consumer products startup firm Developing strategies for new products, attracting markets, while driving product sales Organizing exclusive events for investors, partners, and potential clients

Boulder, Colorado, Us

Lived with and taught English to children in Azerbaijan Educated family in English language, reading, and writing skills Immersed in Russian language and Azeri Muslim culture

Tampa, Fl, Us

 Demonstrated leadership, customer service skills Recognized as Regional Employee of the Quarter 2013

Bachelor’S Degree, International/Global Studies

Bachelor’S Degree, Business Administration

Chinese Language And Literature

Education record