Manage product backlog for entire Endpoint Management team encapsulating the Windows, Mac, AV, print, and lab environments totaling roughly 5,000 endpointsWork directly with Broad Covid-19 Testing Pipeline managers to deploy computers, instruments, scanners, and security cameras for testing needsOversee implementation of Microsoft AzureAD and InTune for Windows remote deployment sequences during Covid-19Host regular team roadmap and OKR reviews with leadership to align on goals and institute needsManage from start to finish various implementations to eliminate tech debt and improve technical posture including: Okta for account and permissions management, Druva for cloud storage backup and recovery (Google Drive and OneDrive), and Duo 2FA for endpoint loginsPerform full audit of print environment and centralize print management to one vendorHire additional team members for Windows Engineer and Lab Support positions

Own and manage entire fleet of 2,000+ macOS devicesPackage and deploy app updates for standard and scientific software using Jamf Pro at a semi-regular cadenceMaintain health of on-prem RHEL Jamf Software Server using Git and PuppetAct as technical lead on project to eliminate AD binding for macOS devices and replace with NoMAD Login Remove hands-on enrollment of macOS devices by utilizing Apple DEPCreate remote macOS deployment sequence by implementing JamfConnect to support new employees starting remotely during Covid-19Receive and resolve escalations via ServiceNow ticket as needed by Tier 1 Service Desk

Manage Mac computers for all six North American regional offices using JAMF Casper SuiteIdentify root problems in mixed-OS environment and work with Windows specialists to deploy consistent solutions for Mac computersWork alongside department heads to determine the need for new systems and processes such as Casper Self Service and PaperCut Print ManagementBuild and maintain Casper distribution points and NetBoot serversWrite scripts and create software packages using ComposerImplement FileVault2 encryption for all Mac computersCollaborate with global IT in Germany to compare needs of users and ensure consistent software and support worldwideDevelop new IT onboarding procedures and training materialsAssist with direct Tier 2 & 3 user support when issues are escalated

Supervise campus Mac computers using JAMF Casper SuiteCreate and deploy software builds, patches, and scripts for all MacsProvide remote and on-site Tier 2 support on a team of four technicians to upper level staff/faculty in all departments (approx. 1000 machines)Create, monitor, and solve tickets and projects using ZendeskCoordinate and execute regular technical projects and communication strategiesWrite and update technical documentation for software, hardware, and network practicesDevelop and execute new training procedures for onboarding staff membersMonitor and increase college’s engagement with I.T. via social media accounts (Twitter, Instagram) and email marketingDevelop and deliver internal emails updating the college on technical developmentsUpdate Mac and Windows software builds using JAMF Casper Suite and MDT in an enterprise environmentTest software builds and server performance using VirtualBox and Windows 2008/2012 ServersAssist networking team with troubleshooting DHCP/DNS issuesDesign and write copy to release new technologies and policies placed around campus

Supervise all after-hours office activity and act as full-time staff on nights and weekends. Assist students and professors with computer and other technological problems in person and over the phone, repair and troubleshoot hardware and software, complete work orders, and maintain communication with clients.

Organizing and executing full-service marketing campaigns for clients in the greater Boston area. Supervise a marketing team of eight students in running social media, creative, and strategic aspects of marketing campaigns. Previous clients include Quiyk, EvyTea, and InternSushi. We assisted in gaining consumer attention for InternSushi as they transitioned to their current title, CareerSushi, through social media, student outreach, and video campaigns.