Samantha Suttle Email & Phone Number

Austin, Tx, Us

Driftwood, Texas, United States

United States

Responsible for ensuring customer inquiries meet service level agreement timelines and taking over any work that did not have an active assigned agent.Assisted with live chat support as part of my duties and worked to ensure all customer support inquiries are resolved as quickly as possible.Worked within strict metrics, including net promoter score, average handle time, first call resolution time, and more.Successfully maintained a high level of customer satisfaction by consistently meeting or exceeding key performance indicators.Provided excellent customer service by actively listening to customers, identifying their needs, and providing prompt and accurate solutions.Collaborated with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience.Continuously looked for opportunities to improve processes and procedures, to result in increased efficiency and effectiveness in the customer service department.

United States

Austin, Texas, United States

Guided and coached agents to improve their performance and achieve measurable KPI improvement.Documented agent attendance and provided vital product knowledge for operations decisions.Took the initiative to create expertise and training resources, document areas of opportunity, and resolve client issues.

United States

Managed customer inquiries, order and payment handling, and troubleshooting for a corporate partner's devices.Utilized Zendesk and internal knowledge bases to resolve customer issues while maintaining a personable and courteous approach.Demonstrated strong time management skills and attention to detail for effective troubleshooting, data collection, and adherence to internal policies

United States

Assisted customers with purchases, returns, exchanges, and store pickups.Provided excellent customer service throughout transactions.Handled till changes and balanced cash drawers before store opening.Engaged in warehouse duties, including carry-outs, picking items for orders, unloading shipments and organizing items into designated areas with a strong attention to detail.Maintained a clean and organized work environment.Stocked shelves with merchandise.Stored return items in designated areas.Assisted customers by addressing their product inquiries.Utilized product knowledge to provide accurate information.Ensured customer satisfaction by helping them make informed decisions.Prioritized exceptional customer service and maintained a positive demeanor.

Newport News, Va

Very extensive clean up and care for the floors and tables. Maintained calm composure when dealing with high pressure situations. Formed a good rapport with coworkers and students

Williamsburg, Virginia