Samantha Cook Email and Phone Number

Sam has extensive experience in business strategy and continuous improvement, communication and people development.Training  Design and delivery of high quality training programs through varied media and styles. All aspects of training needs analysis Supporting the full life cycle of learning.I have designed, developed and delivered programs in: Certificate IV in Business Sales Time Management Workload Management Communication Skills including DiSC behavioural profile Mentoring Coaching Team Development Change Management Dealing with Difficult People Stakeholder Management Performance Management Client Relationship Management System – Defining Information requirements Client Relationship Management (CRM System) – managing information Oracle E1 – A How ToTraining Industry  Sourcing and developing a network of trainers Change management and strategies for implementingchange through training. Experience developing and delivering programs aroundcompetency based training in an adult learning environment.Project Management  Managing multiple projects Managing stakeholders Project documentation Planning Risk management All aspects of managing multiple training projects.Human Resources People development Performance management Mentoring and coaching Employee Induction Employee attitudes and engagement Cultural change Learning culture Team building Recruitment and selection ISO Certification Design and development of a Quality Management System Implementing a Quality Management System Monitoring a Quality Management SystemChange Management Discovering need for change Developing change strategies Planning and developing budgets Support staff through change process.Other Budgeting and Forecasting Financial Management Implementing Business Strategy Strong research skillsSpecialties: Training Design and Development; Workload Management; Communication; Mentoring & Coaching; Team Development; Conflict Management;Change Management;Stakeholder Management;Performance Management;CRM System – Defining Information requirements;Project Management;Risk Management;Performance Management; Defining Culture for your Organisation; Implementing a CRM System; Project Management; Human Resources; Business Strategy;