Senior Business Analyst
Current
May 2024 - Present
AeroLeads people directory · profile
Samantha Yendall Email & Phone Number
Senior Business Analyst
at
Defence Health Ltd
1 work email found
@defencehealth.com
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Business Analyst
Location
Greater Melbourne Area, Australia, Australia
Company size
Who is Samantha Yendall? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Samantha Yendall is listed as Senior Business Analyst at Defence Health Ltd, a company with 235 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at defencehealth.com and a matched LinkedIn profile for Samantha Yendall.
Samantha Yendall previously worked as Business Analyst at Defence Health Ltd and Business Analyst - Project Delta at Defence Health Ltd.
Company email context
Email format at Defence Health Ltd
This section adds company-level context without repeating Samantha Yendall's masked contact details.
{first}.{last}@defencehealth.com
86% confidence
AeroLeads found 1 current-domain work email signal for Samantha Yendall. Compare company email patterns before reaching out.
Profile bio
About Samantha Yendall
I have over fifteen years experience in the insurance and financial services industry across the health, life and general insurance sectors. I’ve worked with businesses across several domains including contact centre operations (software upgrades, implementation, and routing strategies), risk and compliance (risk assessments, regulatory and business rule analysis), IT (change management for software maintenance and implementation), Marketing (sales, leads and reporting analysis for campaigns). Specialities: Documentation, problem solving, contact centre technologies, business operations, change management, process improvement and stakeholder management.
Listed skills include Change Management, Business Analysis, Customer Service, Stakeholder Management, and 13 others.
Current workplace
Samantha Yendall's current company
Company context helps verify the profile and gives searchers a useful next step.
Defence Health Ltd
7 roles
Samantha Yendall work experience
A career timeline built from the work history available for this profile.
Business Analyst
- Undertaking investigations and reviews.- Documentation of processes and procedures. - Developing business cases, tenders, return on investments and reports. - Documentation of business requirements and specifications.- Documentation of user stories and acceptance criteria.- Research and analysis of regulatory frameworks, industry information, initiatives.
Aug 2015 - Jun 2024
Business Analyst - Project Delta
Company wide transformation project which facilitated the implementation of a new CRM, Website, Member Portal, Claims Engine and Contact Centre Upgrades. - Facilitation of workshops with internal and external stakeholders. - Documentation of business requirements and specifications.- Implementation of internal workflow procedures and change management..
Jan 2019 - Aug 2023
Business Analyst
- Supporting the call centre's key aspect of voice interactions.- Creation, configuration and maintenance of the call delivery routing strategies.- Voice controls and scripting.- Call tags and reporting.- Allocation and acquisition of premium and terminating numbers.- Business project consultation.- Campaign strategy, design and review.- Capturing business.
Apr 2011 - Aug 2015
Operational Support
- Data co-ordination and data entry.- Operational support for the contact centre.- Dialler management on Genesys.- Database maintenance (Microsoft Access).- Business analyst support.- Marketing support.- Relationship management with internal and external stakeholders.
Dec 2007 - Apr 2011
Customer Resolutions Consultant
- Handling inbound calls.- Assisting in hospital checks in accordance with privacy laws.- Telephone skills.- Problem solving and conflict resolution.- Data entry and database maintenance.- Reporting.- Call escalation and complaints management.- Customer service.
Nov 2006 - Dec 2007
Administration Officer
- Database construction and maintenance (Microsoft Access).- Handling and responding to customer enquiries.- Preparation of course material and scheduling.- Co-ordination of facilities for trainers (vehicles/rooms and accommodation).- Enrolment and results entry.- Archiving.- Reception duties.- Switchboard operations.- Processing payments.- Co-ordination.
Nov 2005 - Nov 2006
Team & coworkers
Colleagues at Defence Health Ltd
Other employees you can reach at defencehealth.com.au. View company contacts for 235 employees →
SD
Sage Dane
Colleague at Defence Health LtdGreater Melbourne Area, Australia
View →
PM
Patrice Miller
Colleague at Defence Health LtdMelbourne, Victoria, Australia, Australia
View →
AM
Arran Macdonald
Colleague at Defence Health LtdGreater Melbourne Area, Australia
View →
HM
Habiba Mohammed
Colleague at Defence Health LtdNigeria, Nigeria
View →
MN
Mariana Navarro
Colleague at Defence Health LtdAscot Vale, Victoria, Australia, Australia
View →
JL
Jinpeng Li
Colleague at Defence Health LtdGreater Melbourne Area, Australia
View →
DA
Debabrata Atha
Colleague at Defence Health LtdPune, Maharashtra, India, India
View →
MS
Micheal Smirnov
Colleague at Defence Health LtdMelbourne, Victoria, Australia, Australia
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JK
Jye Kelly
Colleague at Defence Health LtdMelbourne, Victoria, Australia, Australia
View →
RW
Rosa Waters
Colleague at Defence Health LtdSouth Yarra, Victoria, Australia, Australia
View →
Sage Dane
Colleague at Defence Health LtdGreater Melbourne Area, Australia
View →
PM
Patrice Miller
Colleague at Defence Health LtdMelbourne, Victoria, Australia, Australia
View →
AM
Arran Macdonald
Colleague at Defence Health LtdGreater Melbourne Area, Australia
View →
HM
Habiba Mohammed
Colleague at Defence Health LtdNigeria, Nigeria
View →
MN
Mariana Navarro
Colleague at Defence Health LtdAscot Vale, Victoria, Australia, Australia
View →
JL
Jinpeng Li
Colleague at Defence Health LtdGreater Melbourne Area, Australia
View →
DA
Debabrata Atha
Colleague at Defence Health LtdPune, Maharashtra, India, India
View →
MS
Micheal Smirnov
Colleague at Defence Health LtdMelbourne, Victoria, Australia, Australia
View →
JK
Jye Kelly
Colleague at Defence Health LtdMelbourne, Victoria, Australia, Australia
View →
RW
Rosa Waters
Colleague at Defence Health LtdSouth Yarra, Victoria, Australia, Australia
View →
FAQ
Frequently asked questions about Samantha Yendall
Quick answers generated from the profile data available on this page.
What company does Samantha Yendall work for?
Samantha Yendall works for Defence Health Ltd.
What is Samantha Yendall's role at Defence Health Ltd?
Samantha Yendall is listed as Senior Business Analyst at Defence Health Ltd.
What is Samantha Yendall's email address?
AeroLeads has found 1 work email signal at @defencehealth.com for Samantha Yendall at Defence Health Ltd.
Where is Samantha Yendall based?
Samantha Yendall is based in Greater Melbourne Area, Australia, Australia while working with Defence Health Ltd.
What companies has Samantha Yendall worked for?
Samantha Yendall has worked for Defence Health Ltd, Tal Australia, Tal Life, Bupa Australia, and Gippstafe.
Who are Samantha Yendall's colleagues at Defence Health Ltd?
Samantha Yendall's colleagues at Defence Health Ltd include Sage Dane, Patrice Miller, Arran Macdonald, Habiba Mohammed, and Mariana Navarro.
How can I contact Samantha Yendall?
You can use AeroLeads to view verified contact signals for Samantha Yendall at Defence Health Ltd, including work email, phone, and LinkedIn data when available.
What skills is Samantha Yendall known for?
Samantha Yendall is listed with skills including Change Management, Business Analysis, Customer Service, Stakeholder Management, Coaching, Call Center, Team Leadership, and Requirements Gathering.
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