Medicare Health Insurance

• Oversee all receptionist staff.• Schedule receptionist work hours.• Schedule and contact all sales staff about all necessary safety and regulations training needed.• Meet customers daily to resolve issues and maintain customer satisfaction.• Reach out to customers regarding BBB Better Business Bureau complaints and provide resolutions.• Present employee-related training during daily meetings.• Collaborate with all internal departments to ensure an excellent customer experience.• Work closely with Sales and Service managers daily to improve business practices.• Recognized for increasing BBB score from “C” to a “B” rating.

Started in Financial Aid and also worked in Admissions Sales Department

Serviced high end celebrity clientele with bank products and services.

Started at the call center then transferred to a banking location.