Samantha Zeppieri Email & Phone Number

Dartmouth, Nova Scotia, Canada

Oakville, Ontario, Canada

- Answers inbound calls to meet customer needs by efficiently capturing first notice of loss information, responding to questions, redirecting customers to appropriate department/claim professional or promptly escalating urgent claims according to the established escalation guidelines.- Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge.- Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.- Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.- Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.

Brampton, Ontario, Canada

- Cultivated strong relationships with clients in regards to after-sale inquiries and issues - Provide administrative support to the sales, service and accounting department including data entry and invoicing- Responsible for inventory management; stocking vehicles and KeyTrack tasks

Brampton, Ontario, Canada

- Responsible for the prompt and accurate submission of manufacturer warranty claims and the resulting collection of all warranty claim revenue- Reviewed every warranty repair order written for proper completion, accuracy, and legibility according to the Mercedes-Benz Canada Policies and Procedures manual- Determine and enter the applicable labour operation codes and damage coding on repair orders- Monitor the use of diagnosis time and working time- Maintain a record of all claims submitted, and the current status

Georgetown, Ontario, Canada

- Submitting warranty claims and transit damage claims to Volkswagen Canada- Booking warranty and internal work orders- Streamlined the corrosion repair process for the service department between clients, VW Canada, and sublet repair

Stoney Creek, Ontario

- Provided back end support to the Toronto Norfinch Branch- Acted as a specialist point of contact to help resolve concerns and ensure customer satisfaction- Efficiently utilize multiple systems to ensure all relevant information is recorded correctly- Provided branch with all packing notes and invoices for each days deliveries- Generate rush invoices for customers requiring extra services- Answer and replying to all calls in a polite and timely manner

Hamilton, Ontario, Canada

- Provided support in the efficient and effective management of the practive- Greeted clients, scheduled appointments, managed current and completed files- Reviewed purchase and sale contracts, financing, and Land Title documents- Facilitated communication between lawyers, clients, and external contacts- Prepared contracts, including sale or lease agreements and closing documentation

Associate'S Degree, Legal Administrative Assistant/Secretary

Diploma

CIP designation in progress

Diploma, French Studies

French as a Second Language Beginner I Beginner II Beginner III Intermediate I