1. The implementation of a new website design resulted in a significant 40% increase in sales, showcasing the positive impact of user-centered design on business performance.2. Facilitated in building, planning, and devising Omni Channel Fulfilment Strategy along with complete execution, transforming 70+ retail stores into online fulfillment centers increasing productivity by ~30% and net sales by ~20%3. Devised and deployed state-of-the-art super hub fulfillment centers at multiple locations nationwide growing the fulfillment capacity by ~300%4. Consistently delivered 99.98% order fulfillment accuracy along with delivering the Order Life Cycle under 48 hours including Pick, Pack, Dispatch & Deliver (PPDD)5. Developed and executed Omni Logistics including Pakistan’s first-ever ‘Click & Collect and 40 minutes delivery at the doorstep, the first ever in the fashion industry6. Managing third parties and last mile partners including technology connectivity, fulfillment, and last mile to achieve overall goals and targets. Traveling extensively to regions and nationwide to form strategic alliances with new partners and suppliersSpecial Projects – Customer Services1. Single-handedly managed Khaadi’s customer service team of ~20+ agents delivering an overall CSAT of 4.4 for the FY 20212. Designed, built, and implemented the customer journey for frontend and internal process flow of resolution at the backend3. The new website design focused on optimizing user interface (UI) elements to create a smoother and more intuitive customer journey.4. The implementation of a new website design resulted in a significant 40% increase in sales, showcasing the positive impact of user-centered design on business performance.5. Reduced the average ticket resolution time from 12 days to 5 days6. Engaged, evaluated, shortlisted, and finalized partners for the migration of customer services to Ibex, our new customer experience partner

1. Helped built the business from a concept to a firm delivering PKR ~40m topline within 12 months2. Complete management of pick, pack, dispatch, and deliver orders of ~100+ daily orders 3. Responsible for managing the company’s top accounts of ~2m per month including PEL and Multinet Pakistan 4. Coordinating, negotiating and locking last mile partners along with commercial and operations process flow5. Managed complete fulfilment centers in Karachi with warehousing space of ~10,000 sq. ft. comprising 10+ employees, 2,000 SKUs and ~10m+ inventory 6. Revamped fulfillment and last mile operations enabling 200 orders per day and delivery time under 4 hours7. Launched marketplace business model and created partnerships with over ~200 partners across the nation, resulting in a 10% contribution to overall revenue8. Established operating goals, performance indicators, realignment initiatives, productivity improvements, and cost reduction programs that consistently improved service output, service quality, and customer satisfaction

1. Responsible for managing the company’s top accounts with annual revenue of over ~1bn including Habib Bank, Standard Chartered Bank, KASB, Faysal bank, and various others2. Complete responsibility for account servicing, client retention, new sales generation along with churn for the assigned accounts3. Budgeting, forecasting, planning, and execution of sales, operations, and expenses along with monitoring frequent intervals4. New customer acquisition in the financial industry along with managing the end-to-end deployment of all current and upcoming projects5. Meet with clients to discuss system requirements, specifications, costs and timelines6. Managing customer’s current requirements regarding connectivity on fibre. 7. Weekly visits to all customers for relationship building8. Meet monthly and quarterly targets (individual)9. Meet monthly and quarterly team targets.10. Discussions with customers around the ideology of Business Impact Analysis11. Knowledge on Key Data Centre and Disaster Recovery Methodologies12. Differentiate to the end customer amongst the various solution based aspects of Disaster Recovery and Business Continuity 13. Knowledgeable on various hardware and software based products and solutions utilized for Disaster Recovery and Business Continuity implementation and operations.14. Key expertise for the integration of VM Ware with respect to Business Continuity setups15. Making marketing and sales plans for the month, quarter and year.16. Planning marketing strategies.

Build a new relationship.Provide client complete solution of banking problem.Floor services.To achieving monthly Targets.Selling all banking Products.

Maintain and Develop Business.Client handling.Maintaining effective Relationships with customers.Handling customer quarries and resolving their issues.Preparation Of Final Accounts .