Provide a highly visible physical security presence by reducing the frequency and or severity of incidents. This position will supervise and perform the duties of the security guards during access control and during patrols. This position will act as first responder to incidents, investigate, manage, report and document incidents, accidents and emergencies. RESPONSIBILITIES :- Supervision of access control responsibilities- First responder to allegations of crime and disturbance - Investigate, manage, report and document incidents and accidents and report to the duty AM or Manager- Through patrolling and monitoring provide strong security visibility and deterred incidents.- Incident Investigation and Reporting.- Training and development efforts within the security protocol - High interpersonal and communication skillsProfessionally handling all sensitive and confidential information.- Carrying out physical inspections of people and bags.- Handling complaints in a diplomatic manner.- Removing unauthorized people from a building.- Replacing faulty security equipment- Supporting a team of security officers deployed to a particular site- Keeping security officers up to date with any new procedures, requirements or regulations- Protecting property from vandalism or criminal damage- When necessary conducting Disciplinary Investigations into staff behavior.- Monitoring who comes onto the site and who leaves- Ensuring the safety and security of customers’ assets- Keeping administrative records up to date and complete- Providing leadership, guidance and support to security staff.- Writing clear reports and logs.- Checking and setting alarm systems.- Checking fire systems and fire equipment

RESPONSIBILITIES := Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.= Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.= Operated PA system to make announcements regarding flight activity.= Coordinated with ramp agents to successfully store, remove and transport customer baggage.= Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.= Provided follow through on all calls with confirmations and dissemination of requested information.= Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.= Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.= Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.= Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refunds= Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines= Scheduling flight crews by contacting pilots and dispatchers to relay information about flight changes or delays= Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms.= Issuing refunds or compensation to guest as approved= Keeping accurate records of discussions or correspondence with guest

RESPONSIBILITIES := Responsible for handling inbound calls pertaining to travel queries.= Respond effectively on given queries coming from NE region.= Discuss client requirements and advise on suitable options.= Experience in handling Foreign clients for Inbound travel .= Good understanding and knowledge of Travel and Tourism ( Destination of NE Region).= Communicate with clients , providing a solution for their query and hence generating more business for the company= Improved operations through consistent hard work and dedication.= Offered friendly and efficient service to customers, handled challenging situations with ease.= Led projects and analyzed data to identify opportunities for improvement.= Collaborated with team members to achieve target results.