AeroLeads people directory · profile

Samar Dutta Email & Phone Number

SECURITY & CUSTOMER SERVICE SPECIALIST // Access Control & Guest Service & Trained Certified & Supporting the Security efforts and Customer Service & Hospitality with INDIGO AIRLINE.
Location: Guwahati, Assam, India 3 work roles 1 school
LinkedIn matched
✓ Verified July 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Role
SECURITY & CUSTOMER SERVICE SPECIALIST // Access Control & Guest Service & Trained Certified & Supporting the Security efforts and Customer Service & Hospitality with INDIGO AIRLINE.
Location
Guwahati, Assam, India

Who is Samar Dutta? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Samar Dutta is listed as SECURITY & CUSTOMER SERVICE SPECIALIST // Access Control & Guest Service & Trained Certified & Supporting the Security efforts and Customer Service & Hospitality with INDIGO AIRLINE. based in Guwahati, Assam, India. AeroLeads shows a matched LinkedIn profile for Samar Dutta.

Samar Dutta previously worked as EXECUTIVE SECURITY at Indigo (Interglobe Aviation Ltd) and CUSTOMER SERVICE SPECIALIST at Indigo (Interglobe Aviation Ltd). Samar Dutta holds Bachelor Of Commerce - Bcom, Business Administration And Management, General, Ii from Gauhati University.

Profile bio

About Samar Dutta

Samar Dutta is a SECURITY & CUSTOMER SERVICE SPECIALIST // Access Control & Guest Service & Trained Certified & Supporting the Security efforts and Customer Service & Hospitality with INDIGO AIRLINE.. They is proficient in Assamese, Nepali, Bodo, English, Hind and Bengali.

Listed skills include Customer Service, Microsoft Excel, Strategic Planning, Negotiation, and 10 others.

3 roles

Samar Dutta work experience

A career timeline built from the work history available for this profile.

Executive Security

Guwahati, Assam, India

Provide a highly visible physical security presence by reducing the frequency and or severity of incidents. This position will supervise and perform the duties of the security guards during access control and during patrols. This position will act as first responder to incidents, investigate, manage, report and document incidents, accidents and emergencies. RESPONSIBILITIES :- Supervision of access control responsibilities- First responder to allegations of crime and disturbance - Investigate, manage, report and document incidents and accidents and report to the duty AM or Manager- Through patrolling and monitoring provide strong security visibility and deterred incidents.- Incident Investigation and Reporting.- Training and development efforts within the security protocol - High interpersonal and communication skillsProfessionally handling all sensitive and confidential information.- Carrying out physical inspections of people and bags.- Handling complaints in a diplomatic manner.- Removing unauthorized people from a building.- Replacing faulty security equipment- Supporting a team of security officers deployed to a particular site- Keeping security officers up to date with any new procedures, requirements or regulations- Protecting property from vandalism or criminal damage- When necessary conducting Disciplinary Investigations into staff behavior.- Monitoring who comes onto the site and who leaves- Ensuring the safety and security of customers’ assets- Keeping administrative records up to date and complete- Providing leadership, guidance and support to security staff.- Writing clear reports and logs.- Checking and setting alarm systems.- Checking fire systems and fire equipment

Nov 2016 - Mar 2022

Customer Service Specialist

Guwahati, Assam, India

RESPONSIBILITIES := Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.= Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.= Operated PA system to make announcements regarding flight activity.= Coordinated with ramp agents to successfully store, remove and transport customer baggage.= Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.= Provided follow through on all calls with confirmations and dissemination of requested information.= Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.= Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.= Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.= Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refunds= Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines= Scheduling flight crews by contacting pilots and dispatchers to relay information about flight changes or delays= Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms.= Issuing refunds or compensation to guest as approved= Keeping accurate records of discussions or correspondence with guest

Nov 2016 - Mar 2022

Supply Chain Business Analyst

Chennai, Tamil Nadu, India

RESPONSIBILITIES := Responsible for handling inbound calls pertaining to travel queries.= Respond effectively on given queries coming from NE region.= Discuss client requirements and advise on suitable options.= Experience in handling Foreign clients for Inbound travel .= Good understanding and knowledge of Travel and Tourism ( Destination of NE Region).= Communicate with clients , providing a solution for their query and hence generating more business for the company= Improved operations through consistent hard work and dedication.= Offered friendly and efficient service to customers, handled challenging situations with ease.= Led projects and analyzed data to identify opportunities for improvement.= Collaborated with team members to achieve target results.

Dec 2014 - Dec 2016
1 education record

Samar Dutta education

  • Gauhati University
    Gauhati University
    Ii
FAQ

Frequently asked questions about Samar Dutta

Quick answers generated from the profile data available on this page.

What is Samar Dutta's role at their current company?

Samar Dutta is listed as SECURITY & CUSTOMER SERVICE SPECIALIST // Access Control & Guest Service & Trained Certified & Supporting the Security efforts and Customer Service & Hospitality with INDIGO AIRLINE..

Where is Samar Dutta based?

Samar Dutta is based in Guwahati, Assam, India.

What companies has Samar Dutta worked for?

Samar Dutta has worked for Indigo (Interglobe Aviation Ltd) and Stayzilla.

How can I contact Samar Dutta?

You can use AeroLeads to view verified contact signals for Samar Dutta, including work email, phone, and LinkedIn data when available.

What schools did Samar Dutta attend?

Samar Dutta holds Bachelor Of Commerce - Bcom, Business Administration And Management, General, Ii from Gauhati University.

What skills is Samar Dutta known for?

Samar Dutta is listed with skills including Customer Service, Microsoft Excel, Strategic Planning, Negotiation, Marketing, Social Media, Team Management, and Leadership.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Samar Dutta you were looking for.

View similar profiles