Samar Helmy Email & Phone Number

Cairo, Egypt

Manage Emaar Community Services' soft service activities. guarantee that all contract scopes and KPIs are executed, monitored, and maintained to guarantee high service levels and quality standards for housekeeping, pest control, and waste collection services.

Cairo, Egypt

• Assist with overseeing Housekeeping/Laundry operations.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules.
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security.

South Africa

Drive launch and growth of cleaning in Egypt and Beauty in South Africa and Middle East.Working with the operations, marketing, product and technology teams to bring these products to market. Monitor execution and pick up issues, working with the team to solve them. Work on scaling products into new geographies.

New Cairo, Cairo, Egypt

Responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements. Ensures that the product supports the company’s overall strategy and goals. Developing new products and services related to housekeeping, disinfection and beauty services.

Cairo, Egypt

Responsible of housekeeping & Disinfection services provided by Filkhedma. Operate within departmental budgets through effective stock and cost controls and well managed schedules.Set departmental targets and objectives, work schedules, budgets, policies and procedures.Ensure staffing levels cover business demands.Recruit, manage, train and develop the.

Cairo, Egypt

• In charge of El Gezirah tower (450 room and executive suites).
• Leading a team of 50 room attendant and seniors in a shift.
• Certified housekeeping departmental trainer responsible of Recruit, manage, train and develop team technical & soft skills.
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Responsible of room attendant daily distribution and main guide.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.

Cairo, Egypt

• In charge of the implementation of the rooms and the public area standards.
• Leading a team of 40 room attendant and pubic area attendant in a shift.
• In charge of Cleaning of Public areas (lobby, foyer, toilets, gym & recreation area, restaurants and rooms)
• Inspect and maintain the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways and public areas.
• Drive and implement Sofitel room’s renovations project.

Cairo, Egypt

• Lead and manage a team of 20 employees (lifeguards, receptionists, attendants and Therapist).
• In charge of the implementation of the So Spa standards.

Master Of Business Administration - Mba, Business Administration And Management, General, A

Activities and Societies: My previous work experience gave me the foresight to know change happens quickly, and which market disruptions I.

Bachelor'S Degree, History

Data Analysis

Activities and Societies: Excel Tableau Power BI Google studio My SQL ( Online ) Implementing business intelligence solutions to your.