Strategy and growth

Lead organization- Global Delivery – Overall Point of escalation and resolution- Customer Engagement – relationships, account farming, sales and growth- Influence digital products and service offerings- Bid management, lead generation and global expansion- Market penetration strategies and end to end business cycle- Building center of excellence for technologies and program management- Representing organization at industry events

Responsible for global delivery, point of escalation, Executive level communication, Quarterly Business reviews, Policies and Protocols

Manage GM IT Quality Portfolio with a mandate to provide an effective model to deliver business goals and benefits. • Supported IT Governance model and framework to support the technology strategy and operating model.• Supervised IT initiatives to facilitate and monitor implementation of new business capabilities and monitor adequacy and effectiveness of general IT controls.• Managed professional relationship with global business units, delivering guidance on dealing with IT • Governed IT PMO to provide investment governance, demand management, and project reporting. • Instituted periodic reporting of issue and action status, escalations, KPIs, and compliance with applicable frameworks, policies and standards to C-level committees.• Managed Technology landscape including conversion of shadow IT apps into a global enterprise applications.

- Lead Safety regulatory projects for NHTSA- Lead Warranty Analytics and Cost Recovery for expedited containment of warranty issues and emerging problems; and enable recovery of up to 50% of GM Warranty Costs annually - Lead Global Field Action Management (GFAM) for managing Recalls/Field actions.- Lead Problem Resolution and Tracking system used globally for issues by over 100000 cross functional users

- Led IT Service Center technology and infrastructure teams of more than 100 people including Java, C++, .NET, Database, Sharepoint and infrastructure resources and managed infrastructure components teams of DNS, Firewall, Load balancer, SSL and hosting.- Integrated new products from suppliers that helps meet government regulatory compliance for material reuse. - Managed several program budgets, P&L, vendor and product selection, conducted formal gap analysis and devised Strategy.- Led IT modernization of the key customer domains of Planning and Program Management. Responsible to structure and manage integrated, multi-track projects and programs.

- As an HP Manager for GM Manufacturing, reengineered the business process and deployed new tool for Hazardous Material Control System. - As an HP Consulting Program Manager for GM Powertrain, spearheaded several technology initiatives and managed multiple projects. Helped respond to customer RFP’s and worked on Contracts and SOW. Managed P&L and financial risks. Created and institutionalized a process for Requirements Management such as managing requirements traceability of COTS (custom of the shelf) products.

- Led $10 M program for development of Dealer Portal. Ensured thorough “Business Process Engineering” and Rollout for Point of Sale portal of Mercedes Benz, Chrysler and Truck Dealers.- As an Account manager negotiated SLA’s on contracts, worked on business development and promoted outsourcing of the IT portfolio.- Performed resource allocation, estimation, costing, and budgeting. Did extensive Project planning, ensured WBS is to the granular level; with special focus on dependencies with external and internal interfaces

As a consultant to Goldman Sachs performed project coordination of International Asset Management Services working from Goldman custody technology group in NY. Handled Release Management for GS Custody Technology Group for US operations. Managed production support for GS equities division. Worked on Enterprise Architecture for the asset management group