Lead, motivate and develop the call center team who will deliver an excellent customer experience and achieve all Key Performance targets through quality service with high integrity”• Social Media technical support (Facebook, Twitter, Amazon reviews & Bazar reviews), • Cordon CMS & Manufacturing Services managing continental languages (French, UK, Italian, Spanish and German).

Transitioned the Huawei account from estimation and pre-construction phase to a well-defined team execution plan. Supervised and mentored the Huawei Dutch and French team delivering the excellent support the customers.

Managed the performance of managers, staff and support the projects for compliance with plan and contractual obligations.Supervised and mentored support staff for (continental languages)

Lead, motivate and develop the French team who will deliver an excellent technical & customer experience and achieve all Key Performance targets through quality service with high integrity leading them to improve their performance and achieve their goals,

Helped and supported French agents in their day to day operations.(Escalation, back office tasks)

Helped customers troubleshoot issues they encounter with their Sony VAIO software and Hardware components and provide actionable tips to resolve the problems

Helped customers troubleshoot issues they encounter with Internet, telephony modem and mobile phone Support

Supported the customers with their phone SIM card issues.

Supported the customers with their Microsoft product activation windows.