Samara Bissonnette Email & Phone Number

Niagara On The Lake, Ontario, Canada

Jordan, On

- Responsible for supervising 3-5 staff members throughout the week- Assist store manager with product curation and aesthetic merchandising - Monitor store inventory levels and order replenishments as needed - Work with the marketing department to create engaging social media content

St. Catharines, On

- Schedule, train, and coach employees to maximize performance in customer service, revenue generation, and daily tasks such as merchandising, inventory, and personal sales goals - Apt at dealing with multiple vendors and making appropriate product orders for the store- Increase customer satisfaction by expanding product lines, creating promotions, and running successful store programs- Implemented successful series of events for children in 2015 including initial proposal, marketing, preparation, and execution of over fifty separate events to date - Work closely with Marketing Director to develop quarterly event/promotion calendars- Successfully completed two Fred Pryor coaching seminars: ‘Making The Transition From Staff to Manager’ and ‘Leadership, Team-Building and Coaching Skills For Managers’

St. Catharines, Ontario

As Supervisor and Customer Service Representative: - Responsible for merchandising and organizing large areas of the store into clear categories to maximize sales; this includes ordering stock based on sales numbers and product knowledge as well as subsequently preparing various displays - Supervising 5-10 employees, ensuring efficient work and a pleasant environment - Cash/stocking/inventory/merchandising experience - Responsible for opening/closing store, counting/balancing the safe, preparing tills, bringing daily cash deposits to Head Office- Experienced in dealing with difficult customer interactions - Frequently taking initiative and offering innovative ideas to improve sales and store efficiency, with regards to events, loyalty programs, customer service, optimization, and promotions- In charge of social media platform (business Facebook page), informing customers of sales and events, as well as responding to inquiries and providing personalized interactions - Propose and plan several large events for children and parents, including set up, refreshments, activities, sales, and staff delegation As Health and Safety Representative:- Required to perform daily and monthly store inspections- Prepared Fire Safety Response Binder and personalized to the store, almost entirely from scratch- attend monthly meetings with Head Office Joint Health and Safety Committee to discuss issues and determine appropriate solutions - Continuously attempt to improve health and safety conditions for the store, by speaking with employees, keeping first aid kits stocked, removing hazards, and adhering to Ontario Health and Safety Act

St. Catharines, Ontario

- Specialization in Indigo Kids department- Experienced in working with children, running cash register- Lead several store events for large groups of children (between 20-50 children at a time); tasks include set-up, creative decoration, leading stories/crafts/activities for children ages between 2-14- proficient with tasking (stocking shelves, counting stock, preparing displays, doing returns etc.)

St. Catharines, Ontario

Trained specifically on General Floor Sales, Fashion and Jewellery Departments, and Cash Office - assisted in the preparation of a new store opening (involved physical labour, building shelves, unboxing/organizing new product, creating displays, managing customers in hazardous areas, greeting customers at the door)- trained in electronics, cosmetics, and house & home departments - entrusted with high security responsibility on jewellery counter, required to count pieces in locked display & record numbers, order specialized/engraved product for customers, assist customers with locked product - cash office training; handling large sums of money, responsible for store keys, counting/balancing store safe, and preparing cash registers in the morning

Bachelor’S Degree, English Language And Literature, Honours

Activities and Societies: University Creative Writing Club, Academic Congress, Conversation Partners Program, Medieval and Renaissance.

Education record