Customer Care Specialist Ii
CurrentCustomer Experience Team - Care Business Unit • Global Benefits Support 🌍• Contractor / FTE Care Support 💌• Global Employee Management
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Samar Umer (Summer) is listed as Customer Care Specialist II at Oyster®, a with 19 employees, based in Islāmābād, Pakistan. AeroLeads shows a matched LinkedIn profile for Samar Umer (Summer).
Samar Umer (Summer) previously worked as Technical Support Engineer, Tier II Hardware - Safety Support Team at Motive and Technical Support Specialist | Dashcam Support Pod at Motive.
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Customer Support Pro | 📝 Writer with a Purpose | 🤝 HR Advocate An Oyster 🦪 on a mission to create a more equal world, by making it possible for companies everywhere to hire people anywhere 🦪🌍With a passion for people and a knack for turning challenges into opportunities, I'm here to make sure every interaction leaves a positive mark!I'm the friendly voice on the other end of the line 📞That one fun-loving representative who goes above and beyond to help her clients! ✨
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Customer Experience Team - Care Business Unit • Global Benefits Support 🌍• Contractor / FTE Care Support 💌• Global Employee Management
• Resolving Safety/Dashcam issues - determining what changes need to be made to underlying data/hardware/process and how to apply them with minimum user disruption. • Helping customers with recalls and telematic retrievals for case exoneration. • Determining root causes of bugs/errors by using the data and tools we had, to trace the origin of data inconsistencies and bugs to report them to Tier III. • Performed analysis of data to determine prevalence of issues by using analytics tools such as Redash and backend messages. • Utilized tools developed by Engineering teams to modify user data for resolving issues. • Communicated with customers for escalated and urgent enquiries via calls and emails to minimize customer churn. • Took end to end ownership of customer issues (tickets), including initial troubleshooting, identification of root cause and issue resolution. • Provided Safety support to Enterprise customers.
Pakistan
Pakistan
Other employees you can reach at oysterhr.com. View company contacts for 19 employees →
Elina Priedite
Colleague at Oyster®Latvia
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NE
Nesma Emad
Colleague at Oyster®Egypt
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AF
Andres Figueira
Colleague at Oyster®Argentina
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MA
Mohamed Ali El Hadi Benazzouz
Colleague at Oyster®Algiers, Algeria
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VE
Viktor Eisenmann
Colleague at Oyster®São Paulo, Brazil
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AF
Alex Fawkes
Colleague at Oyster®Bellingham, Washington, United States
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RH
Rocio Henriquez
Colleague at Oyster®Spain
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SF
Sofia Fludgate
Colleague at Oyster®United Kingdom
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AB
Aldas Blazys
Colleague at Oyster®London, England, United Kingdom
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JC
Jennifer Chinyeaka
Colleague at Oyster®Lagos, Lagos State, Nigeria
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Quick answers generated from the profile data available on this page.
Samar Umer (Summer) works for Oyster®.
Samar Umer (Summer) is listed as Customer Care Specialist II at Oyster®.
Samar Umer (Summer) is based in Islāmābād, Pakistan while working with Oyster®.
Samar Umer (Summer) has worked for Oyster®, Motive, Upwork, Hattori Hanzo Shears, and Payactiv.
Samar Umer (Summer)'s colleagues at Oyster® include Elina Priedite, Nesma Emad, Andres Figueira, Mohamed Ali El Hadi Benazzouz, and Viktor Eisenmann.
You can use AeroLeads to view verified contact signals for Samar Umer (Summer) at Oyster®, including work email, phone, and LinkedIn data when available.
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