Software Development Engineer Ii
Current● Developed a Dialer Service using VOIP numbers and Kafka to achieve a 40% reduction in call drop rates.● Automated Twilio account provisioning through AWS SQS, simplifying workflows for seamless call initiation.● Implemented an Email Tracker to monitor email interactions like opens, link clicks, and unsubscribe actions. Utilized Kafka for data relay and GCP bucket for event auditing, reducing database load by 20%.● Developed Scheduled and Follow-up Emails enabling in-app replies via Nest.js, MongoDB, Kafka, and CDC, boosting engagement by 30% and processing 80K+ emails/month.