● Developed a Dialer Service using VOIP numbers and Kafka to achieve a 40% reduction in call drop rates.● Automated Twilio account provisioning through AWS SQS, simplifying workflows for seamless call initiation.● Implemented an Email Tracker to monitor email interactions like opens, link clicks, and unsubscribe actions. Utilized Kafka for data relay and GCP bucket for event auditing, reducing database load by 20%.● Developed Scheduled and Follow-up Emails enabling in-app replies via Nest.js, MongoDB, Kafka, and CDC, boosting engagement by 30% and processing 80K+ emails/month.

Worked on Internal Support tool to improve the search functionality and cut down the retrieval time by 10% also adding more features to make support tool user friendly for support team using Angular.• Implemented Angular component in the app to display results by name and email as displayed in Gmail contacts. • Added unit tests for components and services using Jest framework and integrated with SonarQube to achieve 70% coverage of overall UI code.• Used 3rd party app Amplitude to track analytics of the features used by customer and provide that data to BI team.• Wrote a service to backfill data from MySQL DataBase to Open Search to add a new field in the OS documents using AWS MQ Service and optimizing payload size by using pagination to retrieve and update 1.5M records.• Implemented services on one application to send data to the other application in the same GCP project using IAP token and made it efficient by using Amazon SNS and SQS to cut down the response time and making less Http calls.• Building Micro Frontends (MFE) using Nx to support our standalone product Engage into one main product called SalesOS and leverage all features from it.• Created a Datadog Monitors and Dashboard for backend service to show important metrics, alert in Slack channel when anomalies are detected.• Refactored a contact-matching service by writing efficient DB scripts to improve the overall performance by 50%

Built web application called MAC for sharing data agreements between Government agencies using Java Enterprise Edition (J2EE), JBoss Server, PostgreSQL, AWS RDS. • Developed application for saving data agreements up to 1Gb into database and downloading them through web browser which reduce saving time by 20% and downloading time by 25% • Developed an application for saving internal information of employees for each department.

Teaching Assistant for the course ITSC 3181 - Introduction to Computer Architecture. Topics included are C Programming, System programming, memory hierarchies, logic design, processor architecture.Responsibilities includes conducting and managing lab sessions, clearing doubts of the students and guiding them if they have any difficulties in solving problem.

• Worked in a team to develop HRMS software for employers to reduce the workload of HR in Application tracking, Leave Management, Attendance Details, Employee In/Out Summary.• My job duties included working on Java and Spring Boot to develop the core functionalities of the system along with working on Oracle database to manage database connections with the system.

Communicated with a client to build a Proof of Concept (PoC) chatbot application using DialogFlow and was successful in landing six-figure contract with the client. Applied Python libraries, Machine Learning algorithms and built a model, which can identify how many times a user clicked on an advertisement. Constructed another model using machine learning algorithms to classify universities into two categories private and public.