Sarah Whipple Email & Phone Number

Broomfield, Co, Us

Denver, Colorado

· Account Management of 300+ client portfolio; scheduling and quality control for ISO audits across the United States in industries including manufacturing, aerospace, medical, environmental, IT and various service industries.· Responsible for accounts payable, accounts receivables, and payroll for all clients and 25+ freelance auditors. Introduced EFT; implemented card payment system, increasing billing efficiencies by 78%.· Provided critical feedback on custom scheduling and client record programing ; testing of edits that led to a 40% decrease in administrative costs, incorporating value-added features which led to 30% more efficient work flow processes.· Provided technical support to auditors for VPN, custom software program, and remote desktop; trouble-shooting issues and connection issues for Windows users.· Training auditors on custom software and scheduling requirements. Training of new administrative employees and schedulers on procedures, work flow, custom software programs, and necessary ISO standard requirements.

Denver, Colorado

Westminster

· Excelled in required productivity expectations; exceeding the daily goal of client file reviews and edits. · Utilized problem solving skills to improve training techniques and employee success.

Denver, Co

· Achieved daily production goals and requirements for product and client safety. · Implemented and monitored department organization, quality, consistency, training and disciplinary actions for a team of 10 people.· Promoted cross-functional team collaboration.

· Rewrote training manuals, emergency procedures and operations manuals for seven large contracts.· Covered different positions in seven locations across the Denver Metro area and acted as assistant manager of two locations; audited processes and management to find solutions to increase employee moral and productivity. · Managed large quantities of confidential information; validated unemployment documentation, workers compensation documents, employee records and client records after being electronically processed for accuracy and completion.· Assisted in updating the records system from paper to electronic; increasing work efficiency by 40%.

Denver, Co

· Researched and provided analysis for vehicle repair services; managed repair and maintenance for ten fleet vehicles.· Multitasking proficiency for the CEO and five managers; coordinated job scheduling, customer payments, daily deposits, interviews and warehouse inventory.

Westminster, Co

· Audited sales and customer service calls for legal compliance daily.· Investigated fraudulent orders; tracked fraud locations · Trained new sales hires on legal compliance bi-monthly.· Obtained three OCS (Outstanding Customer Service) rewards for client relations and client retention. Adapted to a fast-paced call center, answering, and assisting 100 + calls a day with an intergraded phone system.