Sam Azar Email & Phone Number

St. Louis, Mo, Us

Stamford, Connecticut, Us

Stamford, Connecticut, Us

Stamford, Connecticut, Us

Buffalo, New York, Us

Parsippany, Nj, Us

Responsible for Telephony Boards, IP Media Gateways, Session Border Controllers, and Fax products (Fax Over IP Included) Service delivery which includes:• Active Participation in Product Development projects, providing product services requirements, diagnostics requirements, documentation reviews, and release signoff.• Handling of customer escalations, assessment of business impact, and working with product development on prioritization and plan of action in order to meet customer’s requirements. • Customer Program Management of specific opportunities which includes:- Assessment of customer requirements as it relates to their specific deployment model with our product(s)- Providing specialized and focused assistance during their trial period- Prioritization of any discovered issues and work with product engineering on timely resolutions • Interoperability of IP Gateways and SBCs with unified communications products such as Microsoft Lync, Exchange 2010, Cisco Unity and Call Manager, and various SIP trunks.• Production of customer facing documentation related to product deployments including: Interoperability Guides, Technical Notes, Application Notes, and Deployment Guides.• Remote Management and Career Development of nine Applications Engineers who are responsible for providing services and support to worldwide customer base from 4 different US locations.• Responsibility for WW Services Telephony Infrastructure design and maintenance including in-bound IVRs, Emergency call routing and dispatch, and reporting.

Santa Clara, California, Us

Responsible for all PBX products services including:• Definition of Product Supportability Requirements • Creation of PBX lab Services designed to minimize customer’s time to market deployments• Management of Technical Marketing engineers responsible for PBX products services and ownership of their personal and career development plans• Customer Program Management handling high priority issues and escalations reported by strategic accounts such as Avaya, Mitel, and Cisco. Management of these issues required leadership of cross department efforts, communication, and solution delivery.Program ManagerResponsible for multiple programs including: • Value Added Distributor Enablement Program: Responsibilities included constant evaluation of distributor performance in servicing Intel Telecom products, identification of support needs on existing and new products, as well as coordination of training creation and delivery to the distributors and their resellers.• 1st Line Services Program: Responsible for creation, execution, and management of a new program that leveraged other company resources and utilized them for handling lower impact activities which freed up more senior resources to work on higher impact cases. This program had evolved to cover multiple product lines and continued to grow to fulfill worldwide needs.Project ManagerManagement and execution of multiple Telecom projects including a call routing solution in 2002 and a new IVR solution in 2005. Received divisional recognition awards for both projects.

Product and Professional Services Manager• Managed a team of services engineers whom delivered product services, onsite installations, and training to all VTG customers.• Responsible for creation and delivery of all Product Services and meeting revenue targets.• Designed and deployed a customer case tracking database, which helped improve efficiency, customer response time, and provided valuable reporting to executive management. • Conducted on and off site product technical training to many partners including, Octel, Avaya, and Toshiba.