Sam Azar Email and Phone Number
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Leader in the Call Center technology space responsible for multiple areas including: Program Management Office, Quality Assurance, and Biller Assurance.Notable Achievements:Consolidation of multiple technology stacks post Charter, Time Warner Cable, and Brighthouse merger in order to achieve optimum and consistent customer experience. That included consolidation of multiple IVRs, Telephony Switches, and various Call Center agent applications.Experience In:Team Building and ExpansionBudget PlanningVendor RelationshipsContract and Pricing NegotiationEffective Execution of Strategic Projects Problem SolvingVarious Technologies including: OmniChannel solutions (VOIP, SIP Protocol, IVRs, VoiceID, Chat, Conversational AI)
Charter Communications
View- Website:
- charter.com
- Employees:
- 33307
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Vice President Information Technology -Delivery - Call Center Technology At Charter CommunicationsCharter CommunicationsSt. Louis, Mo, Us
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Vice President Program Management - Call Center Technology At Charter CommunicationsCharter Communications Mar 2018 - PresentStamford, Connecticut, Us
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Sr. Director, Strategic Program Management - Call Center Technology At Charter CommunicationsCharter Communications Nov 2016 - Mar 2018Stamford, Connecticut, Us
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Sr. Director, Customer Care Operations - Telephony/Call Center ItCharter Communications Aug 2014 - Oct 2016Stamford, Connecticut, Us
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Director Of Technical ServicesAdvance2000 Jan 2013 - Aug 2014Buffalo, New York, Us -
Technical Services And Applications Engineer ManagerDialogic 2006 - Dec 2012Parsippany, Nj, UsResponsible for Telephony Boards, IP Media Gateways, Session Border Controllers, and Fax products (Fax Over IP Included) Service delivery which includes:• Active Participation in Product Development projects, providing product services requirements, diagnostics requirements, documentation reviews, and release signoff.• Handling of customer escalations, assessment of business impact, and working with product development on prioritization and plan of action in order to meet customer’s requirements. • Customer Program Management of specific opportunities which includes:- Assessment of customer requirements as it relates to their specific deployment model with our product(s)- Providing specialized and focused assistance during their trial period- Prioritization of any discovered issues and work with product engineering on timely resolutions • Interoperability of IP Gateways and SBCs with unified communications products such as Microsoft Lync, Exchange 2010, Cisco Unity and Call Manager, and various SIP trunks.• Production of customer facing documentation related to product deployments including: Interoperability Guides, Technical Notes, Application Notes, and Deployment Guides.• Remote Management and Career Development of nine Applications Engineers who are responsible for providing services and support to worldwide customer base from 4 different US locations.• Responsibility for WW Services Telephony Infrastructure design and maintenance including in-bound IVRs, Emergency call routing and dispatch, and reporting. -
Technical Marketing Engineer ManagerIntel Corporation 2000 - 2006Santa Clara, California, UsResponsible for all PBX products services including:• Definition of Product Supportability Requirements • Creation of PBX lab Services designed to minimize customer’s time to market deployments• Management of Technical Marketing engineers responsible for PBX products services and ownership of their personal and career development plans• Customer Program Management handling high priority issues and escalations reported by strategic accounts such as Avaya, Mitel, and Cisco. Management of these issues required leadership of cross department efforts, communication, and solution delivery.Program ManagerResponsible for multiple programs including: • Value Added Distributor Enablement Program: Responsibilities included constant evaluation of distributor performance in servicing Intel Telecom products, identification of support needs on existing and new products, as well as coordination of training creation and delivery to the distributors and their resellers.• 1st Line Services Program: Responsible for creation, execution, and management of a new program that leveraged other company resources and utilized them for handling lower impact activities which freed up more senior resources to work on higher impact cases. This program had evolved to cover multiple product lines and continued to grow to fulfill worldwide needs.Project ManagerManagement and execution of multiple Telecom projects including a call routing solution in 2002 and a new IVR solution in 2005. Received divisional recognition awards for both projects. -
Product Support And Professional Services ManagerVoice Technologies Group, Inc. 1994 - 2000Product and Professional Services Manager• Managed a team of services engineers whom delivered product services, onsite installations, and training to all VTG customers.• Responsible for creation and delivery of all Product Services and meeting revenue targets.• Designed and deployed a customer case tracking database, which helped improve efficiency, customer response time, and provided valuable reporting to executive management. • Conducted on and off site product technical training to many partners including, Octel, Avaya, and Toshiba.
Sam Azar Skills
Sam Azar Education Details
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University At BuffaloElectrical And Electronics Engineering
Frequently Asked Questions about Sam Azar
What company does Sam Azar work for?
Sam Azar works for Charter Communications
What is Sam Azar's role at the current company?
Sam Azar's current role is Vice President Information Technology -Delivery - Call Center Technology at Charter Communications.
What is Sam Azar's email address?
Sam Azar's email address is az****@****ner.com
What is Sam Azar's direct phone number?
Sam Azar's direct phone number is +120390*****
What schools did Sam Azar attend?
Sam Azar attended University At Buffalo.
What skills is Sam Azar known for?
Sam Azar has skills like Voip, Sip, Unified Communications, Telecommunications, Telephony, Ip, Cisco Technologies, Ivr, Troubleshooting, Enterprise Software, Switches, Voice Over Ip.
Who are Sam Azar's colleagues?
Sam Azar's colleagues are Steven Powell, Charles Heltzer, Robbi Deam, Brown W, Nicholas Avon, Shiwani Moghe, Adam Eder.
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