I am an enthusiastic, hands-on, committed leader, expert at driving change, designing commercial strategies, and growing a business at fast pace. I have successfully managed and motivated regional multi-cultural teams in complex, changing and fast-growing environments.In my career, I have been lucky to work for fantastic companies such as Expedia Group or American Express Group, companies at different stages of development from scale up to matrix organizations where I led teams of 10 people up to 50 people with revenues responsibility up to 350+ millions at EMEA level.What I learnt so far is that more than the size or complexity of the company I work for, or the size of the team I manage; what really matters and where I enjoy to contribute is: - The culture we built,- Our ability to attract and retain the best talents, to inspire them through a clear vision and to help them to grow as individuals and professionals- Our ability to continuously innovate and be "obsessed by our customers" to provide the greatest value to our customers and transform or shape an industry - Our ability to scale growth and the organization across multiple countries / regions at a fast pace.- and finally the ability to win as a team.
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Sr. Director, Account Management, EmeaEgenciaParis, Fr
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Sr. Director, Account Management, EmeaEgencia Jan 2018 - Present- Leadership and team management for the region (43 customer success managers & 4 people managers, 4500 customers)- P&L management with strong focus on retention, driving revenues, increasing share of wallet and delivering value to new and existing customers- Retention and revenue growth strategy for the region (including go to market, customer segmentation, negotiation strategy)- Org transformation and change management: roll out of commercial playbooks, people manager coaching playbook- Developed and up-held regional change of role re-alignment and process improvement, in partnership with Product and BI, to improve business efficiency and resources productivity- New tools and product roll out with strong collaboration with central teams (Product, BI, Marketing) to improve customer satisfaction (NPS), retention and revenue growth- Team hiring, training and coaching (focusing on developing hard and soft skills)- Customer relationship management with key decision-makers among most valuable customers- Partnership management with 3rd parties (commercial model, business reviews, sales initiatives)- PR and external communication (industry fairs, trade shows)Noted achievements:• Boosted YoY revenue growth in terms of recurrent GBV and add-on revenues• Accomplished 98%+ retention of existing clients• Slashed OPEX costs across team• Enhanced renewal and revenue activity in region significantly -
Sr. Manager, Account Management, FranceEgencia Jul 2017 - Jan 2018Paris La Défense, France- Leadership and team management (10 customer success managers, 1200 customers)- Retention and revenue growth strategy for the region- Team hiring, training and coaching- Customer relationship management with key decision-makers among most valuable customers
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Manager, Implementation/Onboarding, EmeaEgencia, An Expedia Company Feb 2016 - Jul 2017Paris La Défense, France- Leadership and team management (6 project managers, 350 new global clients with HQ in EMEA implemented)- Implementation and onboarding strategy for the region- Team hiring, training and coaching
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Wash (Water, Sanitation & Hygiene) Program Manager, SohungTriangle Génération Humanitaire Apr 2015 - Jan 2016Pyongyang, Dpr Of Korea- Providing program planning and project management oversight and support (program in Sohung)- Maintaining relationships with suppliers, placing and managing orders- Organizing training and capacity-building with the WASH program’s team- Site visits in Sohung as part of the field monitoring actions -
Global Account ManagerEgencia, An Expedia Company May 2014 - Apr 2015Paris La Défense, France
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Sr. Consultant, Strategy And ManagementSolucom Oct 2010 - May 2014Paris La Défense, France -
Business AnalystAir France Klm North Europe Sep 2009 - Sep 2010Stockholm, Sweden -
Junior AuditorDeloitte Jan 2009 - Jun 2009Neuilly-Sur-Seine, France -
Assistant Pricing ManagerAir France Klm Apr 2008 - Dec 2008Paris Charles De Gaulle , France
Samba Diallo Education Details
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Management And Entrepreneurship -
Ei.Cesi - Ecole D'Ingénieurs Du CesiGeneral Engineering -
Mechanical And Manufacturing Engineering -
Mechanical And Manufacturing Engineering
Frequently Asked Questions about Samba Diallo
What company does Samba Diallo work for?
Samba Diallo works for Egencia
What is Samba Diallo's role at the current company?
Samba Diallo's current role is Sr. Director, Account Management, EMEA.
What schools did Samba Diallo attend?
Samba Diallo attended Emlyon Business School, Ei.cesi - Ecole D'ingénieurs Du Cesi, Liverpool John Moores University, Iut De Cachan.
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Samba DIALLO
Chef De Projets Développement Territorial À La Drai - Relations Institutionnelles Et Territoires - Action Logement ServicesGreater Paris Metropolitan Region -
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