Sam Biback Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Key Responsibilities:- Lead the customer Journey through implementation from kick-off to go-live.- Manage a large portfolio concurrent projects, while taking a supporting role with other team members on their projects.- Support clients by troubleshooting and resolving issues at all stages of the project and empower them to be successful after go-live.

Toronto, Canada Area

VersaPay is a Fintech company and leading provider of cloud-based invoice-to-cash solutions, enabling businesses to provide a superior customer experience, get paid faster, streamline financial operations, and dramatically reduce DSO and costs. VersaPay ARC is the new standard in accounts receivable and collections management with a customer self-service.

Toronto

• Promoted to senior level after first year of employment, and assigned top two clients in CanadaKey Responsibilities:
• Provided consulting and support resulting in increased client satisfaction
• Identified as team leader by colleagues and management based on work ethic, drive, and team communication
• Coached 6 team members individually on skills which improved their performance and professional growth
• Developed and maintained excellent client relationships which increased contract renewal percentage
• Advised and assisted clients with reporting, data mining and analyzing data, which helped them make more effective business decisions

Toronto, Ontario

• Promoted from Account Executive Sales, to Account Executive Reporting and Client Service, and to Manager, Ticket Operations
• Analyzed buying trends and habits of clients to make recommendations of changes to senior management
• Lead and direct internal sales team leading to increased sales and a higher output of outgoing calls
• Managed Ticketing system and sellable inventory leading to more seats sold and increased revenue for the company
• Managed CRM system with customer data ensure accuracy for the database
• Ran invoicing, billing, and payment processes through system to collect funds

Started as an Account Executive in ticket sales, and moved to customer service. Then into more of a reporting role over the years. Reported on sales numbers and worked on maintaining an up to date database. My Job was to keep our database current and report all information to our Executive team including, President and team Owners.

Toronto

• Utilized suggestive selling techniques in selling products (various sports apparel)
• Problem solving on the fly to increase buyer satisfaction and to move more product
• Provided clients with the ultimate service experience which increased returned customer buying
• Facilitated manager duties while manager was away.

Vaughan, Ontario

• Planed daily programing for camp
• Managed Staff
• Dealt with 3rd party vendors on any issues onsite

Bachelor Of Arts (Ba), Communications / Marketing

Courses included: Marketing, Advertising, Computer Studies, and Event Management

Marketing, Marketing Administration

Examined marketing research, integrated marketing communications, effective presentation skills, professional selling, statistics.