Samantha Carr Email & Phone Number

Scottsdale, Arizona, United States

• Consistent top performer with 77% retention rate exceeding quotas in closed book of business. Award-winning sales performance quarter over quarter. Provides outstanding customer service to single-family residents to.
• Corresponds professionally with residents daily via phone, SMS and email
• Analyzes and identifies root causes for resident complaints and requests
• Develops processes and scripts to streamline and improve the customer service experience
• Conducts credit screening and background checks including document collection
• Communicates daily retention progress, at-risk lease renewals and lease renewal forecast

Chandler, AZ

• Consistently ranked as one of the top 5 sales professionals companywide. Exceeded retention and sales goals and maintained occupancy average of 96%. Provided exceptional customer service to residents of existing.
• Completed daily operations including property promotions, social media monitoring/ updating, positive resident communications, unit tours, resident move-in processes, lease agreement audit and execution, maintenance.
• Evaluated and recommended rental pricing strategies
• Collaborated with team members to plan and organize resident events
• Monitored, distributed and followed-up on renewal notices

Jonesboro, GA

- Verified that all customer complaints were handled promptly and appropriately- Managed sales process from start to finish to achieve sales goals- Provided first line of customer contact in a timely and accurate manner- Managed all sales leads via telephone, walk in traffic and internet leads- Qualified potential residents & verified application.

Atlanta, GA

- Greeted customers and answered incoming calls- Maintained lasting relationships with existing and perspective customers- Demonstrated high quality customer service while working in a retail environment- Maintained all handling of credit card receipts, checks and cash on a daily basis