Sam Chagani work email
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Sam Chagani personal email
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15yrs+ experience with digital solutions, and marketing. Working with legal clients/products. New Zealand experience, Sam speaks, and works with legal professionals all over the US and NZ.Sam Chagani is based in Auckland, New Zealand, originally from Nairobi, Kenya, educated in London, England and USA. Professional work experience in the United States (Minnesota and Hawai'i). While at Thomson Reuters he was responsible for customer success and exceeding retention and new sales quotas in legal technology while providing exemplary customer support to diverse, high value customers in a changing and competitive business environment.FindLaw/ Thomson Reuters: 13+ years Responsible for retention/growth for $3.5m (annual value) portfolio in legal digital advertising (SEO). Yes, I have strong references for all the above. I can also drop and give you 200 pushups on demand.Farming/Agriculture: Three years of part time experience on an acreage in Holualoa, HI soil farming, tree pruning/care/grafting, fencing green fencing and fence posts, water conservation, bamboo lashing.
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Account ExecutiveKapishAuckland, Nz
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Customer Success ManagerActionstep Apr 2023 - Nov 2024Auckland, New ZealandManage a diverse portfolio of accounts in the mid-law sector across ANZ, and US, emphasizing customer success, product adoption, and revenue retention (renewals).• Consistently renewed customers at a 10% increase YoY 3 year contract• Develop and maintain long-term customer relationships through constant communication and tailored solutions with QBR and ABR meetings• Serve as an Ambassador for Actionstep, educating customers on software capabilities and value-added services• Proactively manage customer risk to evade dissatisfaction and drive retention throughout customer life cycle• Own key performance indicators such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Health Score (CHS)• Utilize technical vernacular to effectively communicate with both customers and internal teams• Position made redundant on Nov, 2024 :( -
Account ManagerListinglogic Sep 2021 - Mar 2023Auckland, New Zealand- Responsible for managing and growing a portfolio of digital advertising clients in the real estate industry across New Zealand and Australia- Offered comprehensive solutions to clients to improve their online presence and generate leads- Leveraged my national experience in the New Zealand market, specifically with leading real estate companies such as Bayleys, Professionals, and Harcourts- Built and maintained strong relationships with key accounts such as eXp and LINK in Australia- Contributed to the overall success of the company by consistently exceeding sales targets and client retention goals. -
Career Break \ Traveled New ZealandCareer Break Jan 2021 - Aug 2021New ZealandTraveled around New Zealand via a Camper vanHiked all the great walksBiked the great ridesCrossed riversPhilosophical musingsMade new friendsSaw all of New Zealand (except Timaru). Sorry TimaruWorked on a permaculture farm Motueka, NZ (Tasman Region) -
Farming And LandscapingStewart Ohana Farms Jun 2017 - Dec 2020Holualoa, Hawaii, United StatesThree years of part time experience on an acreage in Holualoa, HI soil farming, tree pruning/care/grafting, fencing green fencing and fence posts, water conservation, bamboo lashing.
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Senior Account ManagerFindlaw, A Thomson Reuters Business Apr 2011 - Dec 2020Saint Paul, Minnesota \ Kailua-Kona, Hawaii• Track record of exceeding monthly retention and new sales quotas while maintaining strong relationships with customers since 2008. • Retain and grow $3m+ in annual value online legal advertising properties• Fluency in SAP, Salesforce, JIRA and home-grown CRM tools• Consult attorneys succeed in Eastern US (2011-2015) with online legal marketing/advertising.• 2011-16 - Account portfolio of 60 large accounts (New England, NY and FL)Remote Account Manager based in West Hawaii• 2016-17 - 200+ Accounts in HI, AK• 2018 - 500+ (small law) Accounts in HI, AK, OR, CA, WA• 2019 - 100+ FindLaw and Westlaw law firms based in HI, and FindLaw Los Angeles, CA• 2020 - 100+ FindLaw firms based in CA, WA, HI, AK• Aid FindLaw field consultants from FindLaw's corporate HQ (2008-2016)• Remote Hawaii Account Manager since 2016 serving HI, AK and the pacific west states• Provide recommendations/strategy/training using SEO best practices• Collaboration across Thomson Reuters Legal• Customer centric focus in a highly competitive marketplace• Subject matter expert with FindLaw's INSIGHT, performance analytics dashboard• Recipient of FindLaw's 2012 & 2014 Unsung Hero • Regional Solutions Account Manager of the Year 2014 • Account Manager of the Year (Small Law) 2018• Consistently 100%+ on annual renewal quota -
Account ManagerFindlaw, A Thomson Reuters Business Apr 2009 - Apr 2011• Serving the legal needs for attorneys and law firms in Pennsylvania, Western New York, Ohio and Puerto Rico• Consulting and engage customers in SEO strategies for their online marketing program/portfolio• Support INSIGHT, FindLaw’s Performance Analytics Dashboard
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Product DeveloperThomson Findlaw Apr 2008 - Apr 2009• Online Advertising• SEO/SEM• Video SEO• Activity Tracker product owner
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Senior Account ManagerThomson Reuters Apr 2008 - Dec 2020 -
Qa Analyst / Project ManagerQuestar Jul 2004 - Apr 2008Eagan, Minnesota• Managed the development and QA for Questar InSight. Questar's next generation online survey tool• Reported to the VP weekly with status updates• Manage 5 development environments and simultaneous projects• Used Agile development with a remote group in India• Supported QA for QAT (Quick Access Tools). Personnel Decisions International platform for their PDI-360 online engagement survey platform• Created test cases/plans and schedules for internal Account Managers. -
Customer Service Agent / X-Ray AttendantExcess Baggage Company Jul 1998 - Aug 2000Left Luggage, Heathrow Airport, (London, England)• X-Rayed customer baggage• Sold luggage and luggage accessories• Unaccompanied baggage to global destinations provided• EG&G Astrophysics X-Ray certified• BAA British Airports Authority x-ray and airport security certified • Worked at London's Heathrow Airport Terminals 1,2,3 & 4, Paddington Train Station, and King's Cross Railway station branches of Left Luggage.
Sam Chagani Skills
Sam Chagani Education Details
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Philosophy & Speech Communication, Minor In Cis -
St. Dominic'S Sixth Form College (London, England)Computer Science, Economics, Mathematics -
Nairobi Academy (Nairobi, Kenya)Igcse
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St. Mary'S School, (Nairobi, Kenya)Kcpe
Frequently Asked Questions about Sam Chagani
What company does Sam Chagani work for?
Sam Chagani works for Kapish
What is Sam Chagani's role at the current company?
Sam Chagani's current role is Account Executive.
What is Sam Chagani's email address?
Sam Chagani's email address is sa****@****ani.com
What is Sam Chagani's direct phone number?
Sam Chagani's direct phone number is +161256*****
What schools did Sam Chagani attend?
Sam Chagani attended Minnesota State University, Mankato, St. Dominic's Sixth Form College (London, England), Nairobi Academy (Nairobi, Kenya), St. Mary's School, (Nairobi, Kenya).
What are some of Sam Chagani's interests?
Sam Chagani has interest in Ambiente.
What skills is Sam Chagani known for?
Sam Chagani has skills like Seo, Online Marketing, Online Advertising, Account Management, Ppc, Management, Sem, Social Media, Lead Generation, Analytics, Web Development, Social Media Marketing.
Who are Sam Chagani's colleagues?
Sam Chagani's colleagues are Rodney Kee, Julian Claver, James Falla, Melanie Fisher, Jane Batey, Alicia Santidrian San Martin, Mitchell Robinson.
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