Sam Chagani Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Manage a diverse portfolio of accounts in the mid-law sector across ANZ, and US, emphasizing customer success, product adoption, and revenue retention (renewals).• Consistently renewed customers at a 10% increase YoY 3 year contract• Develop and maintain long-term customer relationships through constant communication and tailored solutions with QBR and ABR meetings• Serve as an Ambassador for Actionstep, educating customers on software capabilities and value-added services• Proactively manage customer risk to evade dissatisfaction and drive retention throughout customer life cycle• Own key performance indicators such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Health Score (CHS)• Utilize technical vernacular to effectively communicate with both customers and internal teams• Position made redundant on Nov, 2024 :(

Auckland, New Zealand

- Responsible for managing and growing a portfolio of digital advertising clients in the real estate industry across New Zealand and Australia- Offered comprehensive solutions to clients to improve their online presence and generate leads- Leveraged my national experience in the New Zealand market, specifically with leading real estate companies such as Bayleys, Professionals, and Harcourts- Built and maintained strong relationships with key accounts such as eXp and LINK in Australia- Contributed to the overall success of the company by consistently exceeding sales targets and client retention goals.

New Zealand

Traveled around New Zealand via a Camper vanHiked all the great walksBiked the great ridesCrossed riversPhilosophical musingsMade new friendsSaw all of New Zealand (except Timaru). Sorry TimaruWorked on a permaculture farm Motueka, NZ (Tasman Region)

Holualoa, Hawaii, United States

Three years of part time experience on an acreage in Holualoa, HI soil farming, tree pruning/care/grafting, fencing green fencing and fence posts, water conservation, bamboo lashing.

Saint Paul, Minnesota \ Kailua-Kona, Hawaii

• Track record of exceeding monthly retention and new sales quotas while maintaining strong relationships with customers since 2008. • Retain and grow $3m+ in annual value online legal advertising properties• Fluency in SAP, Salesforce, JIRA and home-grown CRM tools• Consult attorneys succeed in Eastern US (2011-2015) with online legal marketing/advertising.• 2011-16 - Account portfolio of 60 large accounts (New England, NY and FL)Remote Account Manager based in West Hawaii• 2016-17 - 200+ Accounts in HI, AK• 2018 - 500+ (small law) Accounts in HI, AK, OR, CA, WA• 2019 - 100+ FindLaw and Westlaw law firms based in HI, and FindLaw Los Angeles, CA• 2020 - 100+ FindLaw firms based in CA, WA, HI, AK• Aid FindLaw field consultants from FindLaw's corporate HQ (2008-2016)• Remote Hawaii Account Manager since 2016 serving HI, AK and the pacific west states• Provide recommendations/strategy/training using SEO best practices• Collaboration across Thomson Reuters Legal• Customer centric focus in a highly competitive marketplace• Subject matter expert with FindLaw's INSIGHT, performance analytics dashboard• Recipient of FindLaw's 2012 & 2014 Unsung Hero • Regional Solutions Account Manager of the Year 2014 • Account Manager of the Year (Small Law) 2018• Consistently 100%+ on annual renewal quota

• Serving the legal needs for attorneys and law firms in Pennsylvania, Western New York, Ohio and Puerto Rico• Consulting and engage customers in SEO strategies for their online marketing program/portfolio• Support INSIGHT, FindLaw’s Performance Analytics Dashboard

• Online Advertising• SEO/SEM• Video SEO• Activity Tracker product owner

Eagan, Minnesota

• Managed the development and QA for Questar InSight. Questar's next generation online survey tool• Reported to the VP weekly with status updates• Manage 5 development environments and simultaneous projects• Used Agile development with a remote group in India• Supported QA for QAT (Quick Access Tools). Personnel Decisions International platform for their PDI-360 online engagement survey platform• Created test cases/plans and schedules for internal Account Managers.

Left Luggage, Heathrow Airport, (London, England)

• X-Rayed customer baggage• Sold luggage and luggage accessories• Unaccompanied baggage to global destinations provided• EG&G Astrophysics X-Ray certified• BAA British Airports Authority x-ray and airport security certified • Worked at London's Heathrow Airport Terminals 1,2,3 & 4, Paddington Train Station, and King's Cross Railway station branches of Left Luggage.

Bs, Philosophy & Speech Communication, Minor In Cis

Activities and Societies: • Community Adviser at the Residence Halls 2002-2003 • Webmaster/ Tech Support - MSU, Security - 2000-2004 •.

A' Levels, Computer Science, Economics, Mathematics

Igcse

Kcpe