Sam Chagani Email & Phone Number

Auckland, NZ

Auckland, New Zealand

• Manage a diverse portfolio of accounts in the mid-law sector across ANZ, and US, emphasizing customer success, product adoption, and revenue retention (renewals).
• Consistently renewed customers at a 10% increase YoY 3 year contract
• Develop and maintain long-term customer relationships through constant communication and tailored solutions with QBR and ABR meetings
• Serve as an Ambassador for Actionstep, educating customers on software capabilities and value-added services
• Proactively manage customer risk to evade dissatisfaction and drive retention throughout customer life cycle
• Own key performance indicators such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Health Score (CHS)

Auckland, New Zealand

- Responsible for managing and growing a portfolio of digital advertising clients in the real estate industry across New Zealand and Australia- Offered comprehensive solutions to clients to improve their online presence and generate leads- Leveraged my national experience in the New Zealand market, specifically with leading real estate companies such as.

New Zealand

Traveled around New Zealand via a Camper vanHiked all the great walksBiked the great ridesCrossed riversPhilosophical musingsMade new friendsSaw all of New Zealand (except Timaru). Sorry TimaruWorked on a permaculture farm Motueka, NZ (Tasman Region)

Holualoa, Hawaii, United States

Three years of part time experience on an acreage in Holualoa, HI soil farming, tree pruning/care/grafting, fencing green fencing and fence posts, water conservation, bamboo lashing.

Saint Paul, Minnesota \ Kailua-Kona, Hawaii

• Track record of exceeding monthly retention and new sales quotas while maintaining strong relationships with customers since 2008.
• Retain and grow $3m+ in annual value online legal advertising properties
• Fluency in SAP, Salesforce, JIRA and home-grown CRM tools
• Consult attorneys succeed in Eastern US (2011-2015) with online legal marketing/advertising.
• 2011-16 - Account portfolio of 60 large accounts (New England, NY and FL)Remote Account Manager based in West Hawaii
• 2016-17 - 200+ Accounts in HI, AK

• Serving the legal needs for attorneys and law firms in Pennsylvania, Western New York, Ohio and Puerto Rico
• Consulting and engage customers in SEO strategies for their online marketing program/portfolio
• Support INSIGHT, FindLaw’s Performance Analytics Dashboard

• Online Advertising
• SEO/SEM
• Video SEO
• Activity Tracker product owner

Eagan, Minnesota

• Managed the development and QA for Questar InSight. Questar's next generation online survey tool
• Reported to the VP weekly with status updates
• Manage 5 development environments and simultaneous projects
• Used Agile development with a remote group in India
• Supported QA for QAT (Quick Access Tools). Personnel Decisions International platform for their PDI-360 online engagement survey platform
• Created test cases/plans and schedules for internal Account Managers.

Left Luggage, Heathrow Airport, (London, England)

• X-Rayed customer baggage
• Sold luggage and luggage accessories
• Unaccompanied baggage to global destinations provided
• EG&G Astrophysics X-Ray certified
• BAA British Airports Authority x-ray and airport security certified
• Worked at London's Heathrow Airport Terminals 1,2,3 & 4, Paddington Train Station, and King's Cross Railway station branches of Left Luggage.

Bs, Philosophy & Speech Communication, Minor In Cis

Activities and Societies: • Community Adviser at the Residence Halls 2002-2003 • Webmaster/ Tech Support - MSU, Security - 2000-2004 •.

A' Levels, Computer Science, Economics, Mathematics

Igcse

Kcpe