Sam Chan Email and Phone Number
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Sam Chan personal email
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Recent achievements:Fully trained on Common Services Data Modeling (CSDM) in the ServiceNow PlatformCompleted CSDM workshops with all critical and essential service owners Fully mapping applications from logical services and service offerings to the technical infrastructure Transform the CMDB taxonomy within the service management modules to streamline ticket management Deeply clean the existing CMDB, organizing data into classes, classifications, and ownership groupsChair the Configuration Control Board to review metrics, track updates, and gather feedback Formalize the change management process implementing governance and standard proceduresChair the weekly Change Advisory Board to review, approve, and schedule technology changesConfigure and customize ServiceNow Change Management to suit business requirementsLaunch Knowledge Management, establishing processes and procedures to manage knowledge articlesWork as a ServiceNow Developer, delivering enhancements using stories from development to productionWhat drives me: To work smarter and harder; to learn more; to share and contribute; to lead by example and deliver excellence.
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Itsm AnalystUniversity Of California, San FranciscoCalifornia, United States -
Senior Itsm Analyst - Customer Services Group At ArupArup Jun 2019 - PresentOakland, CaAnalyzes the Change, Knowledge, and Configuration Management Process within ServiceNowDesigns, builds, and release new features and functions on the ServiceNow platformIdentifies, evaluates, and recommends improvements to current processes and proceduresCreates documentation and provides support and training to users.Faciliates Change Advisory Board and emergency change meetingsResolves ServiceNow configuration queries and tests enhancement -
Project Manager - Americas Regional It GroupArup Feb 2019 - Jun 2019San Francisco Bay AreaProject and Delivery Manager for Americas Region Infrastructure GroupCreate project plan and execute order, delivery, and installation of UPS and remote access equipment Work with APC and OpenGear vendors to align equipment to correct specification to match site needsAnalyze and implement improvements in power delivery, reliability, and asset managementConfigure standard templates for alerting and remote monitoring of power equipmentCoordinate external vendors to provide hands-on support for remote sites
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Client Services Lead - Americas Regional It GroupArup Jul 2013 - Feb 2019San Francisco Bay AreaLeading the Client Services Team for the Americas RegionDelivering a multi-tiered technical support serviceLeveraging ServiceNow and ITIL Service Management processesProviding technical and project management delivering of high impact projectsInterfacing with external business partners on a continuing basis Reviewing and analyzing services and practices driving towards optimal delivery of IT Services.
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It Systems Manager - Americas Regional It GroupArup Jan 2007 - Jul 2013San Francisco Bay AreaCo-Manage IT operations for Americas RegionManage network, voice, data, LAN, WAN servicesManage and mentor IT Team MembersMonitor systems and perform maintenance and upgrades as neededManage Windows and Netapp Filer Storage SystemsInterface with user base on project related IT issuesForecast and manage IT budget
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It Analyst - San Francisco GroupArup Oct 2001 - Dec 2006San Francisco Bay Area
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Network Systems AdministratorVerb Feb 2001 - Jul 2001Manage network and serversConfigure web servers and firewall devicesInstall backup systemSupport desktops and laptop users
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Systems EngineerPlanetrx Jun 1999 - Nov 2000Provide Desktop Support to 200+ staffBackup and Restore filesInstall hardware and softwareTroubleshoot hardware and software issuesCreate network and email accountsManage printers and network devicesOrder IT equipment and suppliesBuild desktops, laptops, and servers to specifications
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Systems AdministratorAitech International Dec 1997 - May 1999Systems and Network AdministratorManage Novell Netware networkManage servers, desktops, printers -
Graduate It SpecialistProven Alternatives Inc Jun 1995 - Nov 1997San Francisco, California, United StatesGeneral IT and Project Support
Sam Chan Skills
Sam Chan Education Details
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Business Administration -
Business Administration And Management, General
Frequently Asked Questions about Sam Chan
What company does Sam Chan work for?
Sam Chan works for University Of California, San Francisco
What is Sam Chan's role at the current company?
Sam Chan's current role is ITSM Analyst.
What is Sam Chan's email address?
Sam Chan's email address is sa****@****rup.com
What is Sam Chan's direct phone number?
Sam Chan's direct phone number is +131057*****
What schools did Sam Chan attend?
Sam Chan attended San Francisco State University, San Francisco State University.
What skills is Sam Chan known for?
Sam Chan has skills like Microsoft Office, 土木工程, Microsoft Excel, Microsoft Word, Safety Management Systems, Construction Safety, Geotechnical Engineering, Geotechnics, Civil Engineering, Servers, Networking, Project Management.
Who are Sam Chan's colleagues?
Sam Chan's colleagues are Rocky Xu, Olaniyan Sodiq, Shankar Venkat, Mentor Zahn Kotee, John Batchelor, فاضل العيساوي, Luv Sehgal, P.e., Env Sp.
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