• Responsible for ICT sales results in the SMB segment of the Auckland & Waikato regions for Spark Business• Consistently achieved Region’s KPIs by working with the Hub Managers and Principals to implement Spark’s business sales strategy, trade & marketing initiatives and developing local area marketing plans.• Development and implementation of recruitment and coaching plans and KPI driven remuneration and incentive schemes for the business hubs in the region• Assist business hubs with complex sales, RFP responses and lead out virtual teams within Spark to deliver proposed solutions• Work with marketing lead to develop and implement “Unlock Auckland” strategy and national sales campaignsRegistered a 1.3% YOY growth in the hotly contested region of Auckland while maintaining an iNPS of 30+Awards & Recognition2015Nominated for High Performance Award (Home Mobile and Business Leadership Awards)2016Top Sales Manager (Super Achievers Awards Finalist)2019Top Regional Sales Lead

• Built one of the most successful SME teams in the country from scratch • Work with Spark and the Hub Principal to successfully implement Spark’s SME business strategy in the South Auckland region• Responsible for the overall Budget, P&L and performance of the Retail, SME Sales and Support Business Units• Recruiting, training, coaching and developing the sales teams, establishing performance plans, prioritizing work efforts, creating performance measures and reviewing performance• Developing and implementing local area marketing initiatives to generate brand awareness and interest in Spark’s business products and services• Planning and executing the purchase of Fastrax PABX BusinessTop Business Hub in the Auckland Region for 17 months during my tenure as Business Manager)

• • Work with the management team to develop and implement the ISR channel strategy to build a nationwide team of Independent Sales Representatives• Lead ISRs to achieve national targets and independent success• Manage the recruitment, induction and training process of new ISRs• Manage support services, provisioning and distribution of hardware across channelAchieved a growth in sales by over 250% since December 2009 and channel gross profit by 400% while increasing the number of ISRs by 50%. By the time I left the organisation, this channel accounted for over 9% of business sales nationwide

• Manage key relationships with strategic accounts like Air New Zealand Ltd, Auckland District Health Board and Coca Cola Amatil New Zealand Ltd.• Oversee day-to-day operations of Sales & Support Team of 15 staff focusing on leadership, coaching, motivating and mentoring• Sales and Financial management to ensure the entire region meets and exceeds all agreed sales and revenue targets• Manage the Business Sales Team in Auckland engaging customers in the SME, Corporate and Government sectors• Introduced a new achievement analysis system and support structures to the sales and support team that was implemented nationally• Planning, Organising and Directing Sales and Retention Operations to ensure efficient workflow, completion of tasks at hand, pipeline management and meeting of sales targets• Efficient Stock control and management of existing resources to optimize cash flow• Was the Project Team Leader for the customisation and implementation of Salesforce for our Business Sales Team nationally

Retail Management