Samantha Thompson Email & Phone Number

Spokane, Washington, United States

• Experience building and executing pro-active sourcing strategies for challenging specialty and high-volume roles by providing consultation to management, candidates, and leadership. • Experience developing sourcing and recruiting strategies to create a pipeline of candidates for current and future opportunities. • Represent and market the culture of Umpqua Bank to external candidates to build a cohesive recruiting strategy and attract top talent. • Supported up to eight recruiters to implement a world class recruitment strategy prior to and post combination of Columbia and Umpqua Bank. • Supported high volume retail banking recruiting in WA, OR, ID, CA, NV, AZ, CO, and UT. • Supported specialty recruiting efforts within Home Lending, Loan Operations, Commercial and Middle Market Lending, Enterprise Risk, Credit Risk, Finance and Technology.• 300+ fills a year on average with an average 30 days to fill while supporting specialized and high-volume roles.• 60 average monthly requisitions supported each month. • Utilized prior company experience and network within various HR verticals and business lines to achieve autonomy in my daily functions and provide tribal knowledge and point persons for my peers. • Promoted from level I to level III, five-star review, and Accelerate graduate.

Spokane, Washington, United States

• Implemented process improvements in regards to associate onboarding, training classes, and graduation.• Worked with Employee Relations to address work performance, accommodations, and reduce employee turnover.• Built attendance tracking infrastructure for the entire department in support of HRIS partners and implemented effectiveness, identified trends, redefined strategies to improve department retention. • Automated tracking and dashboards implemented to ensure accurate tracking of department attendance. • Handled department recruitment efforts to include resume review, phone screen, interview scheduling, and offer decisioning in partnership with talent acquisition team. • Supported 250-300 fills per year while higher than normal turnover rates impacted the department due to pandemic. • Responsible for high volume and specialty fulfillment of resource centers in Oregon and Washington. • Promoted to level II leader, five-star review, and selected for Accelerate Program.

Spokane, Washington, United States

• Led Kata and Kaizen process improvement efforts around collateral securement, quotes, and payoffs. • Leveraged data analytics to track improvements and provided leadership with visual aids.• Identified bottlenecks in processes and implemented new and policies and procedures to improve efficiency.• Created, updated, and audited against Standard Operating Procedures and workflows to ensure accuracy and efficiency. • Processed payoffs and collateral release for consumer and small business loans.• Audited files regularly to detect and correct processing errors.• Verified newly loaded consumer and small business loans against established standards.• Carried out origination and servicing functions for more than 500 consumer loans per month.