Sam Cleland Email & Phone Number

- Collaborate with cross-functional partners to define and rollout a Quality Assurance program- Create all necessary documentation and SOP’s for program details- Gather, analyze, and present data to understand and improve upon the team's efficiency and quality of work and identify trends - Create dashboards and reporting in order to visualize trend.

Remote

- Own end-to-end analytics workflow, including defining success and performance metrics, socializing them across the organization, and creating actionable dashboards and reports- Work with data engineers to maintain and update key data pipeline and analytical datasets- Proactively explore data and identify opportunities to help accelerate product.

Remote

- Reviewed up to 300 suspicious accounts per week, diagnosed account issues, and identified links to deter fraud attacks, and independently solved complex fraud scenarios and cases using data and solid judgment. - Conducted complex investigations of fraudulent activity and analyzed customer data to identify fraud patterns and emerging trends, preventing.

Omaha, Nebraska, United States

- Monitored real-time queues and identified high-risk accounts on the business platform at an average rate of 2500 accounts per month.- Determined current fraud trends through analysis of accounts and transaction patterns.- Wrote SQL queries to improve fraud analysis tools and techniques to cut down on manual research.- Created and refined process for.

Omaha, Nebraska

- Assisted customers in providing timely resolutions to technical support issues via email, phone, and remote desktop.- Participated individually and in collaboration with a team to implement projects for new and existing customers.- Ensured stable, reliable production system operations by maintaining, supporting, and troubleshooting daily system.

Omaha, Nebraska

- Conducted 200 risk reviews and analysis of external vendors to coordinate setup of new legal entities per week.- Created procedures for working with entities outside the United States using knowledge of international and domestic banking and finance regulations.- Developed improved processes for workflow in order to reduce turnaround time and.

Omaha, Nebraska

- Provided accurate, up-to-date quotes and place equity and options trades on behalf of clients, coach clients on best market practices.- Mastered and taught clients how to use multiple complex trading platforms - therefore empowering clients to become self-directed traders- Engaged in open-ended conversations with clients regarding their investment goals.

United States

- Investigated fraud referrals and performed research to preemptively prevent fraud in customer accounts and reviewed accounts and determine the legitimacy of account holders and activity to prevent identity theft.- Coordinated investigations with internal business partners and regulators, including state and federal law enforcement agencies. - Monitored.

United States