Sam Clyde Email & Phone Number

Fort Worth, Tx, Us

Irving, Texas, United States

Dallas-Fort Worth Metroplex

Integrated the Acqueon auto-dialer solution into enterprise contact center environments and existing business processes to meet customer requirements and maintain industry compliance.

Dallas-Fort Worth Metroplex

Contract Role - Pegasus Tech. Solutions - Worked closely with the TCS IT Departments to help maintain, support, replace and eventually decommission the Cisco Voice services at all the retail stores.

Fort Worth

Partnered with IT Operations, Loss Prevention, Customer Relations and Human Resources to test and document the Cisco call flows and IVR scripts. Part of the skeleton crew asked to stay on and help with the orderly wind down of the business. Authored Python automation scripts to add/remove end user voice services using the Cisco AXL + REST API's. Assisted the security and infrastructure teams in wiping sensitive data prior to auction.

Fort Worth

Responsible for all aspects of a highly available Cisco Voice Contact Center cluster including implementation, maintenance, support, documentation and training.Collaborated with product development teams to design and launch a new cloud platform for the company’s on-premise ERP systems; led a cross-functional team from concept to run-book for the Distribution and Field Service business units.