Sarah Mcmillan Email & Phone Number

Tukwila, Washington, United States

-Monitors environment for vulnerabilities, insider/outsider risk, data loss, and policy violations. -Investigates security events and incidents using Incident Response Plans.-Creates and conducts company-wide biannual cybersecurity training.-Creates and conducts phishing test campaigns.-Collects security-related metric data and creates report dashboards through PowerBi.-Identifies software vulnerabilities and provides necessary data to patch reported CVE's.-Completes risk assessments and security assessments on third-party vendors.-Researches information security risks.-Writes security educative articles for internal-company publications.-Monitors, assesses and facilitates approvals for access based on principles of least privilege.-Monitors change management for IT systems

Covington,Washington

-Checked in patients and verified insurance coverage for a high-volume Pediatric Primary Care clinic. -Collected copays/balances alongside with scheduling appointments. -Mediated outside calls from various health systems and pharmacies. -Provided top-tier customer service and management of printed materials within the clinic.-Facilitated E-Visits with multiple providers-Processed paperwork for FMLA, sports physicals, handicap placards, etc.-Ran and operated a pediatric respiratory clinic for COVID-19 from 2020-2021.-Conducted Kronos Timekeeping for over 18 employees during a six-month time period.

Tacoma, Wa

-Assisted Multicare employees with Tier 1 and 2 technical issues.-Submitted help desk tickets on their behalf if the issue needed to be escalated.-Troubleshooted PC issues relating to networking, operating systems, EPIC, Citrix, MS Office, Kronos timekeeping, etc. -Routing, following up, completing and adding details to help desk tickets submitted by users.-Provided technical support for largescale IT/IS projects alongside monthly downtime maintenance.

Redmond, Wa

-Implemented the encryption of 3k+ workstations to be HIPPA compliant across multiple Multicare campuses as a contractor for Denali Advanced Integration.-Imaged, encrypted, and replaced new PCs and related hardware.

Tacoma, Wa

-Imagined, encrypted, and replaced new PCs and related hardware. -Completed tickets through the Help Desk system that involved PCs, printers, workstation installs, imaging, and on-site user support.-Shadowed and learned related skills alongside multiple teams/departments spanning all of IT/IS.

Tacoma, Wa

-Processed new medical equipment to be electronically catalogued and installed on the hospital floor.-Tested and repaired malfunctioning equipment across multiple vendors and medical specialities-Shadowed multiple clinical engineers from the Sr to the Jr level. This includes specialized engineers who exclusively worked on imaging equipment, infusion pumps, and dialysis machines. -Conducted monthly preventative maintenance across several high-traffic departments that included Labor & Delivery, OR, ER, and infusion center. -Completed equipment installation in St. Joe's Joint Camp wing and upgraded devices in Labor & Delivery. -Specialized in the repair and on-floor testing of patient telemetry devices.