Jeff Bezos said "(T)he No. 1 thing that has made Amazon successful by far is obsessive compulsive focus on the customer as opposed to obsession over the competitor!" For the last 13+ years it's been my mission to help organizations adopt this mindset and leverage software, people and process to deliver an exceptional customer experience to differentiate from competition. Whether it's objectively measuring the service performance, leveraging A/b testing to rapidly experiment and deliver new product offerings or utilizing automation to resolve customers issues quickly, anywhere, anytime, I've enjoyed building great relationships, sharing insights and delivering value with my clients. Some words from some of those customers below:Manan Singh, Vice President at LendingTree:"Sam is a consummate business professional, has great communication skills, and always took the time to understand our needs rather than trying to sell us another product. His key strengths are his integrity, tenacity, and ability to build deep meaningful relationships. He listened to all the challenges we were facing with our Analytics and A/B testing platforms at LendingTree, and recommended the right products from Optimizely's suite."Caroline Nolan, Customer Experience Manager at Brooklinen"Sam has always been incredible to work with since Day 1. Sam always made us feel heard, and that we were a top priority of his. His timely, thorough responses to any questions we had were always greatly appreciated — we couldn’t have asked for a better partner!"Kathy Tobiasen, VP at NBTY:"Working with Sam made the decision easy. It's clear that Sam embraces and lives the mission of Stella Service. As we went through the internal approval process, Sam was there every step of the way to show value and build support. In the end, it was a "no-brainer" for our executive team to sign on with Stella."If you are looking to improve your CX and use it to differentiate from competition, let's chat.