Sam C. Email & Phone Number

I assist business owners in the health and wellness sector including Allied Health professionals with administrative tasks. I specialise in:* Email Management* Diary Management* Business Administration* Customer ExperienceClients can save hours a week by delegating the mundane but essential admin tasks to me as their Virtual Assistant. I'll give you back time so you can focus on scaling your business, reconnect with your own clients, spend time learning new skills or get time back with your family - we all want a better work/life balance, amiright?

I worked collaboratively within a dynamic team to ensure the safe and efficient delivery of Covid-19 vaccinations. This involved providing essential administrative support at mass vaccination sites, including organizing and coordinating vaccination efforts. I played a key role in ensuring smooth operations and adherence to protocols, handling various administrative tasks to facilitate the vaccination process. Additionally, I took responsibility for checking that all equipment was safe and available for use, and supported with the configuration of the vaccination station. Moreover, I coordinated and maintained schedules for doctors and nurses, ensuring appointments were booked efficiently and key performance indicators (KPIs) were met.

Portsmouth, England, United Kingdom

As a valued member of the Client Services team, I played a pivotal role in managing critical client operations such as buffer stock, logistics, shipping, and disposals. With careful planning and execution, I ensured timely fulfillment of client requests while adhering to company policies. Additionally, I provided detailed reports that offered insights into departmental performance, supporting informed decision-making.I effectively coordinated loan pools, client interactions, and ITLM activities through an online portal, enhancing operational efficiency. Adhering to strict client security protocols, I managed equipment transfers with precision.In addition to my core responsibilities, I facilitated collaboration across departments, handling customer service requirements and data uploads. Furthermore, I supported the Warehouse Operations Manager by delivering insightful reports tailored to meet departmental needs.Overall, my efforts contributed significantly to the team's success and organisational goals.

Hamilton, Scotland, United Kingdom

This role encompassed a diverse range of responsibilities critical to the smooth operation of the department. Firstly, it involved meticulously processing and organizing customer information within database systems. The ability to refer inquiries to the relevant team discipline when necessary was essential to ensure efficient resolution.Acting as the initial point of contact for customers, managers, and external agencies via telephone, email, and face-to-face interactions was another pivotal aspect. This required excellent communication skills to address enquiries and ensure customer satisfaction.The position entailed coordinating health surveillance clinics. This involved ensuring all necessary supporting documents were readily available and distributed in a timely manner.Additionally, managing the diaries and schedules for both doctors and nurses was crucial. This included booking initial and follow-up appointments while adhering to KPIs to maintain efficiency and productivity.Responsibilities extended to receiving, prioritising, and distributing incoming and outgoing correspondence on behalf of the team.Informing customers about available services, costs, timescales, and protocols was also part of the role. and required clear and concise communication to ensure customer understanding and satisfaction.In terms of administrative support, the role involved providing comprehensive assistance, including word processing and utilising management information systems. This was essential to facilitate the smooth and effective functioning of the department.Additionally, managing all aspects of document retrieval and filing on electronic filing systems was crucial. Upholding standards of protocol and accuracy ensured up-to-date and accurate information availability at all times.Ensuring compliance with the Data Protection Act and maintaining confidentiality with patient records was paramount at all times.

Tonbridge, United Kingdom

Collaborated with customers, colleagues, partners, and employers to achieve job outcomes aligned with customers' action plans. I monitored their progress against milestones and provided a job and vacancy matching service, aiming for the "right job first time" principle.As the initial contact point, I greeted customers and partners, verified IDs, and facilitated their induction to Avanta and the Work Programme. I tailored support to individual needs, assisting with job search activities while building rapport.Daily tasks included updating customer details, completing paperwork, and preparing reports. I managed travel payments and petty cash in line with company processes.In a fast-paced office, I met KPIs, adapting to varying demands and deadlines. I ensured compliance with data protection, liaised with employers, and delivered group activities and presentations.I managed challenging situations and customer complaints, led meetings, and maintained records. Using MS packages and in-house software, I provided advice and support both face-to-face and over the phone.Additionally, I supported the Business Manager and colleagues with administrative tasks, demonstrating an understanding of compliance, equality, diversity, and safeguarding. I built professional relations with external partners, including DWP and charities.

Havant, Hampshire

I was responsible for handling inbound calls from customers with various queries related to their accounts, including adding account holders, house move inquiries, and bill-related questions. I conducted customer account updates and processed bills based on energy usage. I advised customers on the best tariff to minimize bills by calculating energy usage. I identified potential beneficial products through rapport-building and understanding customer energy usage. I managed customer complaints from initial contact to resolution.

Portsmouth, United Kingdom

I was responsible for the provision, stockholding, distribution, invoices on hold, and the overall performance of hand tools managed on the CRISP (Naval) Inventory System as advised by OPUS.I ensured efficient and cost-effective management of a range of items within an allocated budget.I supported the supply manager in achieving targets and outputs as required in the inventory plan.I ensured that the supply chain for nominated ranges was maintained to agreed levels and in accordance with current policy and guidelines.I led the ongoing transfer of inventory items between CRISP (Naval) and Stores System 3 (Army).

Tonbridge, United Kingdom

Competently coordinated all administrative aspects of the export sales division, including receiving and processing orders, managing freight logistics, and organizing overseas exhibitions.Through the implementation of new processes and dedicated administrative support, I contributed to the development of the export sales division from a small auxiliary area of trade to a thriving part of the business.Gained invaluable sales experience by closely collaborating with the Distribution Sales Manager, attending sales meetings, and networking at industry exhibitions and events.Demonstrated effective communication skills by maintaining direct contact with all levels of the sales process, including freight forwarders, Customs & Excise, and customers in 26 countries across the globe.

Established robust sales experience by engaging directly with existing and potential customers, frequently cross-selling, up-selling, and introducing new products over the phone.Managed customer support from initial contact to order completion, ensuring a seamless experience.Maintained strong relationships with customers and suppliers by promptly and positively addressing queries or complaints, consistently maintaining a cheerful and positive demeanor.Demonstrated proficiency in working under pressure and meeting deadlines and targets while managing multiple customers and points in the supply and administration process.

Following thorough initial and professional training, I undertook deployments to several key naval establishments, including HMS London, the Royal Navy Air Station Yeovilton, and HMNB Portsmouth. At these locations, I was responsible for coordinating the supply of essential equipment, ranging from batteries to ammunition, to Royal Navy ships and aircraft deployed worldwide. This role demanded meticulous planning and coordination to ensure timely and efficient delivery of supplies. Despite the challenges, I adapted quickly and demonstrated resourcefulness in navigating logistical complexities.

Nvq Certificate, Principles Of Administration, Level 3

Nvq Diploma, Business And Administration, Level 3

Education record