Sam D'Angelo Email & Phone Number

Miamisburg, OH

Developed processes to support change intake and prioritization for IT system enhancements; deliverables included process diagrams and workflows, roles and responsibilities, key performance indicators and job aids.Collaborated with stakeholders including Product Development, Business Process SMEs, Legal. Compliance and Technology to highlight the business.

Dayton, Ohio

Developed technical solutions for sales pursuits ranging in value from $5M to $150M. Responsibilities included defining scope, designing the solution, estimating resource requirements and developing cost models.

Dayton, Ohio

• Supported HP’s Global Applications Services Practice as a subject matter expert regarding the delivery of applications services:
• Consulted with troubled delivery organizations to review service delivery issues and develop improvement plans.
• Led transition and transformation initiatives associated with new account start-up for delivery organizations ranging in size from 80 team members to 500+ team members.
• Developed and deployed standard processes and supporting assets regarding applications management and operational transformation to HP’s global process platform.

Dayton, Ohio

• Provided technical leadership for a group of 300 team members supporting a portfolio of 200 applications running in multiple countries for a global auto finance company.
• Directed the technical resources required to diagnose and resolve critical incidents while also initiating incident escalation procedures and providing regular updates to business owners.
• Analyzed operational reports and coordinated with application support teams to perform problem reviews, identify root cause and implement corrective actions.
• Managed processes and tools associated with collection, analysis and reporting of operational metrics.
• Provided coaching and formal training regarding delivery of applications management services including service requirements and supporting processes and tools.

Dayton, Ohio

• Provided technical oversight for a project to replace a legacy Collections and Recovery application with a comparable COTS package. Responsibilities include:
• Participated with the client in the evaluation process to select the best COTS package.
• Coordinated analysis and estimation activities and provided input to the project plan.
• Tracked and reported progress of technical milestones and deliverables.
• Ensured that the project team complied with required IT standards, processes and best practices.

Detroit, MI

• Business Analyst on a project to replace a legacy Loan Origination and Credit Application Scoring system with a comparable COTS package. Responsible for the interface between the COTS system and the legacy Data.
• Defined requirements, produced design documentation, planned and managed deliverables from multiple software development suppliers.
• Represented the client as a business process subject matter expert to assist the COTS supplier with requirements development across all application functions.

Dayton, Ohio

• Provided subject matter expertise in applications and business processes for a global auto finance company focusing on credit application processing, loan origination and credit bureau interfaces
• Performed production support and maintenance activities.
• Developed the technical response to requests for change including summary of impacts, technical solution, and effort estimates.
• Defined, designed, coded, tested, and deployed application software changes including development of new application software.
• Provided project management for small and medium sized projects (<2000 hours).

Dayton, Ohio

Developed a Loan Origination and Credit Application Scoring system in 5 countries in Europe. Primarily responsible to develop application interfaces to credit bureaus in Italy and the UK.

Dayton, Ohio

After graduating from EDS' Systems Engineer Development (SED) program, provided application support and maintenance for EDS customers.