Samantha Bykerk Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Served as the liaison between the University and the ROTC program. Managed projects, event coordination, recruitment and cadet retention, purchase and travel card management, program budget management, and social media content.Interacted with campus departments, procedures, systems, and regulations to facilitate decision-making and advisement of cadets and Military Science teamCoordinated, oversaw, budgeted, and expensed high-visibility annual events to include military ball, dining in, commissioning, and awards ceremoniesConducted maintenance and oversight of departmental website, social media outlets, departmental brochures, and assisted with constituent/alumni newslettersProvided administrative support, appointment/calendar management, and project management; facilitated university onboarding and departure of all cadre and staff

Stuttgart, Baden-Württemberg, Germany

Provided academic and administrative support services to prospects and students, and ensured quality assurance standards are met by being available, knowledgeable, courteous, and responsiveDocumented all student contact through UMGC's Customer Relations Management System (Salesforce) and scheduled appropriate follow-up activitiesProvided and maintained open and positive communications with host military Education Services Officer and respective Education Center staffEnsured classrooms are provided with adequate space and needed technology for class instruction; on-site at the first class session to provide assistance to instructors and students, and assist faculty in obtaining base access to attend class on their assigned installationProvided assistance with processing students' military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.)Distributed marketing, advertising, and mass media materials at assigned locations when permissibleProvided facility support to include: opening and closing UMGC Overseas computer lab, building entrances, windows, and classrooms; ensuring that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available

Colorado Springs, Colorado

Facilitated career support services to service members, veterans, and spouses in alignment with the vision and goals of Hire Heroes USA. Organized and moderated in-office workshops on the initial assessment process, resume guideline updates, resume writing tips, and how to establish rapport and get success stories that identified shortfalls and opportunities for growth to discuss with Process Improvement Team and senior leadership.Offered support to help clients navigate career progression through resumes, job sourcing, career transition counseling, and volunteer resource coordination.

Colorado Springs, Colorado Area

Coordinated with 11 staff members to manage workflow, ensuring patients were processed into various health information software programs aimed at capturing, detailing, and compiling health information. Marketed and built relationships with case managers, social workers, and physicians within the community to increase the referral rate. Lead facilitator for the company’s 3-hour mission statement course during new hire orientation and trained over 150 staff members in the hospital core values.Hosted lunch and learn events for healthcare communities, case managers, and physicians for continued outreach and resource knowledge.Initiated authorization requests with insurance companies, negotiated average daily rates and increased the conversion rate for commercial insurance approvals.Acted as key liaison in communication between internal and external departments for the timely turnaround of patient admission to the hospital.

Provided support to medical staff and physicians such as taking phone calls, scheduling appointments, preparing medical records, maintaining health records, and maintaining HIPAA compliance.Maintained day-to-day operations of the front desk of a busy family practice clinic; checked in on average over 75 patients per day.Helped revise policies for the front desk in collaboration with the office manager and Medical Director; saved time and money by diminishing rework and more efficient practices.

Warrensburg, Ny & North Creek, Ny

Bachelor'S Degree, Human Resources Management And Communications

Associate Of Arts (Aa), Business Administration And Management, General