Sam Daoud Email & Phone Number

Remote

Spawar Systems Center San Diego, CA

- Helping to stand up a new Data Center Infrastructure for the Navy consolidation effort by hosting applications on Citrix Servers and providing network access to users from outside networks.- Familiar with FIPS enabled Netscalers used to provide the entry point for end users in a CAC (Smart Card) enabled infrastructure.- Engineer and administer XenApp 6.0.

- Supporting over 80,000 concurrent users across 22 farms- Migrated Kaiser Permanente system from 3.0 Presentation Server Environment to XenApp 4.5 environment.- Working knowledge of Wise Package Studio.- Application Integration and automation work supporting over 50 different business units within Kaiser Permanente- Develop project estimates for technical.

- Provide 2nd and 3rd level Citrix support.- Build servers and infrastructure components as required. Maintain documentation on physical layout and assets of Citrix Architecture.- Responsible for support and maintenance of Citrix environments, troubleshooting and resolving all levels of problem tickets and completing service requests for application.

- Provide both incident and crisis management support to the entire enterprise that consists of 130,000 plus end users- Support enterprise software applications ranging from Mainframe to Microsoft Office.- Support enterprise hardware (Desktops, Laptops) that use NT/Windows 2000/XP platforms. - Extremely familiar with Active Directory, AD GPO's, Users.

- Senior Citrix Administrator (MetaFrame XP) for NMCI which is comprised of over 28,000 thin client users. Homed in multiple Citrix farms across the country on both unclassified and classified networks.- Implemented all solutions developed by engineering and provided feedback with new solutions.- Working knowledge of PKI infrastructure, able to.

- Analyze Service Level Agreement (SLA) data for RAS and LAN file copy performance. - Troubleshoot bad performance measures via KAPM (Key Application Performance Measurement) measuring probes and correlate the data to Network, Server, or Circuit problems.- Recommend re-homes of sites that are failing SLA's based off of tests run by the measuring probes to.

Network System Monitor Lead (NSM) - Monitor Network servers and Network Systems Monitor (NSM) services via TEC (Tivoli Enterprise Console) and other network tools. - Parsed, reviewed and backed up Server logs as a proactive measure to ensure server uptime. - Exchange 2000 experience, working with mailbox's and Exchange clustering. - Familiar with creating.

- Performed as the shift lead and as Tier 2 tech support for the first shift.- SME for RAS and Smart ERP Citrix administration. - Active Directory administration, utilizing the following tools to manage user and system issues, ADSI Edit, DNS, DHCP, Sites and Services, Users and Computers, and Exchange System Manager. - Provided ESD via single and multi.

Computer Networking/Engineering Technology

A.S, Automotive Engineering Technology/Technician

Ford Automotive Student Service Educational Training Program