- Helping to stand up a new Data Center Infrastructure for the Navy consolidation effort by hosting applications on Citrix Servers and providing network access to users from outside networks.- Familiar with FIPS enabled Netscalers used to provide the entry point for end users in a CAC (Smart Card) enabled infrastructure.- Engineer and administer XenApp 6.0 and XenApp 5.0 farms for Navy customers.- Build scripted installs for Citrix deployments.- Create Citrix Policies and GPO’s to harden systems per government requirements.- Create documentation for SOP’s and server build requirements.- Build, patch, and troubleshoot Windows 2008r2 servers for customer transitions and deployments.- Train junior staff to bring them up to speed with Citrix technologies.

- Supporting over 80,000 concurrent users across 22 farms- Migrated Kaiser Permanente system from 3.0 Presentation Server Environment to XenApp 4.5 environment.- Working knowledge of Wise Package Studio.- Application Integration and automation work supporting over 50 different business units within Kaiser Permanente- Develop project estimates for technical engineering design, build, and testing of new applications- Develop and maintain detailed plans for execution of technical engineering tasks- Technical Design of application integration & packaging- Assisted in the setup of the Server Provisioning system that allows all Citrix Server to be built into target farms, with installed applications and all necessary components to include published validation applications from single UI. Dramatically reducing man hours used in previous provisioning model.- Provided Level 3 Incident support and resolution for Kaiser Permanente account.- Provided leadership and mentoring for junior Citrix support staff working on Kaiser Permanente account.- Developed change progression process with emphasis on multiple levels of testing and validation prior to Production rollouts ensuring extremely high rate of successful Production changes.- Familiar with Epic Systems application and its functionality. Installed and; versions of Epic on 2000+ Citrix servers

- Provide 2nd and 3rd level Citrix support.- Build servers and infrastructure components as required. Maintain documentation on physical layout and assets of Citrix Architecture.- Responsible for support and maintenance of Citrix environments, troubleshooting and resolving all levels of problem tickets and completing service requests for application package publications.- Managed multiple Citrix farms totaling over 3000 Citrix servers and 80,000 concurrent users running on Win2k and Win2k3 platforms. Various farms are used for Production Environments, Development Environments, Training Environments, and Testing Environments.- Used Citrix MetaFrame XP Feature Release 3 version XPe and MetaFrame Presentation Server 3.0 layered on MS Windows 2000 Server and MS Windows 2003 Server.- Provide support of numerous legacy applications that are installed on Citrix servers.

- Provide both incident and crisis management support to the entire enterprise that consists of 130,000 plus end users- Support enterprise software applications ranging from Mainframe to Microsoft Office.- Support enterprise hardware (Desktops, Laptops) that use NT/Windows 2000/XP platforms. - Extremely familiar with Active Directory, AD GPO's, Users, Computers and Groups.- All troubleshooting and administration is done remotely for efficiency and customer satisfaction.- Provide Citrix client support to enterprise end users.

- Senior Citrix Administrator (MetaFrame XP) for NMCI which is comprised of over 28,000 thin client users. Homed in multiple Citrix farms across the country on both unclassified and classified networks.- Implemented all solutions developed by engineering and provided feedback with new solutions.- Working knowledge of PKI infrastructure, able to troubleshoot all issues regarding certificates and authentication. - Tier 4 Production support specialist for all Citrix Server and application issues.- Troubleshoot intra/internet connectivity and website problems as final Tier level for all web related concerns.- Administered Enterprise Proxy arrays (ISA 2000), troubleshot various routing and proxy specific issues.- Performed NOC Proxy failover via ISA and DNS.- Administered Enterprise web servers - Intimately familiar with Windows 2000 OS platform, Active Directory, DNS and DHCP, Sites and Services.

- Analyze Service Level Agreement (SLA) data for RAS and LAN file copy performance. - Troubleshoot bad performance measures via KAPM (Key Application Performance Measurement) measuring probes and correlate the data to Network, Server, or Circuit problems.- Recommend re-homes of sites that are failing SLA's based off of tests run by the measuring probes to a better performing Server Farm's.- Run reports/queries via Business Objects application.- Responsible for over 800 KAPM probes (Dell Desktop GX series) at 400 Navy and Marine sites. Responsible for all Active Directory, DNS, DHCP, issues with KAPM probes.- Write Position Papers for "carve outs" (Anomaly Data) that's submitted to the Government to excuse anomaly data from SLA's.- Use of Tivoli software to monitor and trouble shoot SLA measuring devices (KAPM Probes)- Currently in the process of developing and deploying an email SLA for the NMCI Enterprise.- Lead project to deploy all 800 KAPM machines to 400 sites.

Network System Monitor Lead (NSM) - Monitor Network servers and Network Systems Monitor (NSM) services via TEC (Tivoli Enterprise Console) and other network tools. - Parsed, reviewed and backed up Server logs as a proactive measure to ensure server uptime. - Exchange 2000 experience, working with mailbox's and Exchange clustering. - Familiar with creating and modifying enterprise GPO's. - Performed as a backup Senior Specialist. - Helped produce documentation for NSM's and User administrators. - Managed Remedy queue's for various disciplines to ensure SLA requirements are met.

- Performed as the shift lead and as Tier 2 tech support for the first shift.- SME for RAS and Smart ERP Citrix administration. - Active Directory administration, utilizing the following tools to manage user and system issues, ADSI Edit, DNS, DHCP, Sites and Services, Users and Computers, and Exchange System Manager. - Provided ESD via single and multi software application pushes, familiar with the Radia software and the Tier structure of Novadigm and how it operates. - Administered eCommerce, eRoom, UUNET Accounts (World Com), and Deployables v2.01 in support of our Navy cliental. - Monitored Centerview (CMS) for the Help Desk Agents phone stats such as logon times, call times, number of calls taken, and over all call management.- Escalation point for direct customer relation and satisfaction issues that Help Desk Agents are not able to resolve.- Shift Lead for Shift 1B, responsible for over one hundred Help Desk Agents technical and customer satisfaction issues.- Directly responsible for all San Diego Help Desk Remedy ticket queues.- Mentored/Trained Help Desk Agents on all facets of the NMCI environment, focusing on Enterprise SOP's.- Held Technical Interviews for prospective Help Desk new hires.