Samantha Ball Email & Phone Number

United States

- Applying up to date store standards to provide consistent and correct data to support the testing of new Starbucks equipment, store layouts, and product development- Using company knowledge to provide constructive feedback and suggestions to the managers running the tests- Work cross-functionally with program teams in testing, collecting and synthesizing data, and providing critical feedback on partner utilization, store layouts, and equipment, including Siren System and multiple UX designs and smallwares- Work collaboratively with Implementation Specialists and Project Managers on facilitation and data collection of tests and feedback sessions using principles of Human-Centered Design

Greater Chicago Area

- Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team- Communicated information to manager so that the team can respond as necessary to create the Third Place environment during each shift- Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance- Executed store operations during scheduled shifts- Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift- Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team- Followed health, safety and sanitation guidelines for all products- Utilized operational tools to achieve operational excellence during the shift

Chicago, Il

- Developed and implemented strategies to increase sales and profitability.- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.- Established positive and effective communication among unit staff andorganization leadership, reducing miscommunications, and missed deadlines.- Trained, coached and mentored staff to support smooth adoption of new Nationwide Shipping program.- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Chicago, Il

In addition to Sales Associate roles of providing excellence in delivering the Client Experience, I was responsible for supporting Store Management in overseeing the operational functioning of the store including, but not limited to:-Drove revenue by proactively managing the client experience while effectively performing Manager on Duty responsibilities – Assuming the MOD role.-Coached Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities.-Possessed keys to the store, performing opening and closing procedures in the absence of management.-Utilized reports to make effective merchandising decisions & style the store to Division standards.

- Ensure the highest level of customer care, in line with Anthropologie's specific service expectations.- Build genuine relationships with customers- Determine the customer’s needs and offer suggestions or alternatives- Ensure a customer’s positive final impression at the cash wrap by following all company procedures.- Help to maintain organization, cleanliness, and restock storewide- Uphold all company policies

- Engages customers in conversations to determine Beauty needs, style and preferences- Encourages customers to explore products through testing and sampling- Recommends product solutions that help customers look and feel their best- Adapts product recommendations as customers share more information- Describes the increased benefit of using multiple products together- Introduces customers to new products that compliment their Beauty regimen- Initiates and leads 1-on-1 customer consultations

Orland Park

- Greeting customers and providing great customer service. - Processing customers’ purchases quickly and accurately. - Providing assistance to customers and coworkers on the sales floor/making sure the customer is aware that I am there and ready to help them whenever they need me. - Maintaining a clean and organized register area. - Calling for and assisting with carry outs, hanger pick ups, and trash pick up. - Filling supplies as needed at the register.

Bachelor Of Science - Bs, Nutrition, 3.21

Bachelor'S Degree, Fashion Marketing And Management

Education record

English & Criminal Justice Studies