Sam D. Email & Phone Number

Herndon, VA, US

• Developed processes for client onboarding, campaign management, and contract renewals
• Built analytics packages to provide clients insight on KPIs weekly, monthly, and quarterly
• Led revenue processes of billing and reconciliation for all merchant operations
• Maintained records and documentation for all merchant processes
• Managed CRM system, customer dispute tracking, and routine quality control of data
• Collaborated with product team on prioritizing feature requests based on client needs

• Led team of nine on a contract for Capital One’s Data Ethics and Privacy Office
• Ran status reporting and risk tracking to monitor and manage potential issues for the client
• Supported annual strategic planning with key results road mapping for project stakeholders
• Contributed to team success and growth through mentorship and coaching of new members
• Collaborated with product team to improve workflow and processes for customer inquiries

Ashburn, Virginia, United States

• Assisted CEO in identifying company’s goals, strategic plans, and short-term road mapping
• Collaborated with HR team to support onboarding and offboarding procedures
• Maintained relationships with supply vendors and company shareholders
• Collaborated with finance team on account profit analysis, financial goals and projections

Herndon, Virginia, United States

• Established partnerships with local and international companies and non-profits
• Determined event budgets and managed profit and loss analysis
• Supported strategic goals through grant and sponsorship acquisitions
• Managed development of marketing strategies to promote brand awareness

Richmond, Virginia, United States

• Managed relations with surrounding community and local businesses
• Developed and improved processes through focus group studies and research
• Served as point-of-contact for facilities, vendor, and volunteers