Sam Dockery Email & Phone Number

Normal, Il, Us

Pekin, Illinois, United States

Third-shift part-time flex warehouse role- Perform various dock roles such as water spider, unloader, inductor, and pusher- Perform various stow roles such as diverting, picking, jackpot, and stowing- Perform all activities in the Amazon Order of Operations: Safety, Accuracy, Speed- Safely and quickly respond to issues and problem-solve them as they arise

- Design group policies and access control lists- Develop and document infrastructure systems administration standard operating procedures- Maintain baseline system security according to organizational policies.- Manage accounts, network rights, and access to systems and equipment- Plan, execute, and verify data redundancy and system recovery procedures- Install, update, and troubleshoot systems/servers- Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing- Manage system/server resources including performance, capacity, availability, serviceability, and recoverability- Monitor and maintain system/server configuration- Oversee installation, implementation, configuration, and support of system components- Develop and deliver technical training to educate others or meet customer needs- Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience- Design capabilities to find solutions to less common and more complex system problems

Normal, Illinois, United States

The ITSM Advisory Group provides governance oversight for the usage and utilization of the University’s ITSM tool and ITIL practices. The goal of the group is to develop consensus for globally-used standard processes and practice while allowing room for specific local uses as needed.

- Provide technology assistance, guidance, and support to COE and Laboratory School professionals- System administration of Microsoft Endpoint Configuration Manager (formerly SCCM), Active Directory, Group Policy, Windows print and file servers, remote control and support solutions, drive encryption solutions, and mobile device management solutions- Asset management: track and report changes of over 2000 endpoints to College of Education and Laboratory Schools Inventory Stewards- Configuration management of operating environments for all endpoint devices owned by COE and Laboratory School customers- Code development in Windows PowerShell to create and modify scripts for automating standard system administration activites- Recruit, supervise, train, and manage COE and Laboratory School technology support staff- Serve as member on campus-wide technology support and advisory committees

Bloomington/Normal, Illinois Area

- Supervise Service Desk staff- Provide Tier 2 IT Support- Work with IT Director to purchase new technology- Keep track of and report changes to inventory- Maintain excellent IT Customer Service Relations- Serve as member on campus-wide technology support and advisory committees- Acting Unit Security Liaison for the College of Education

Davenport, Iowa Area

Provide information technology to partners in the planning, delivery, and/or support of business processes and business practices for strategic business units. Apply information analyses to assist in the effective implementation of a limited business process. Complete basic changes or improvements to well documented processes.

Bloomington/Normal, Illinois Area

Same duties as Student Technician, plus:Active Directory Write permissions – ability to create new computer objectsXerox Accounting access – ability to add/remove users from accounting groups on networked printersSCCM – ability to see and interact with the computer objects in SCCMMeraki – ability to deploy and configure settings for COE mobile devicesScheduling – access resource calendars for shifts, COE Mobile Carts and other equipmentSupervisory – provide training and guidance to less experienced peers

Bloomington/Normal, Illinois Area

Assist faculty and staff with general IT issuesConduct inventoryDiagnose and resolve hardware and software issues on Mac and PC as well as Brother, HP, and Xerox printersImage computers with Windows 7 and Mac OSXManage service tickets using BMC Service Desk Express (Magic)/Cherwell Service ManagementManage computer labsPossess security codesSecure valuable university equipmentTrain new employeesTroubleshoot Apple, Dell, HP, Lenovo, and Toshiba brand computers.

Bloomington/Normal, Illinois Area

Consult Special Education Department on IT needs for a remote classroom session between Chicago and ISU campusProvide audio and video support for the remote classroom sessionDiagnose and resolve IT issues with student laptops throughout the day

Bloomington/Normal, Illinois Area

Receive money for parking and quickly return exact changeDirect the flow of traffic and parkingMaintain and usher assigned sectionAnswer general questions from patrons

Moline, Il

At the Two Rivers YMCA I set a good example for young children and taught them the four core values of the YMCA: Caring, Honesty, Respect, and Responsibility. Throughout the year I worked in the Sports&Rec Dept mainly teaching classes for 3-5 year old children.

Moline, Il

Communicated with customers on a daily basis, performed manual labor in the early mornings unloading trucks, stocking shelves, bagging groceries, and calculating inventory.

Master Of Science - Ms, Management Information Systems, General, 3.8

Graduate Certificate, It Project Management

The Certificate in IT Project Management provides information systems practitioners and business professionals with the fundamental.

Graduate Certificate, Business Analytics

The Certificate in Business Analytics provides business and technology practitioners and other professionals with the knowledge and skills.

Graduate Certificate, Business Process Management

The Certificate in Business Process Management provides information systems practitioners and business professionals with the fundamental.

Bachelor Of Science (Bs), Accounting

Activities and Societies: Student Accounting Society, Cross Country Club, ISU Leads, ISU Dance Marathon, College Mentors for Kids ISU.

Bachelor’S Degree, Business Information Systems

Transfer Credit, General Studies

Education record

Activities and Societies: Cross Country, Track and Field, Concert Choir