Samee Hamid Email & Phone Number

London, United Kingdom

• In my current role my key responsibilities are:
• Working with and providing Platinum Level VIP Support to CEO's, Executive Management and Corporate Executives
• Video Conferencing setup (BT/Telepresence) on Tandberg Systems over SIP, Direct IP & ISDN
• Administering via Active Directory & Altiris, Administering accounts, permissions & software
• Administering & problem solving in a Windows / Mac / Cisco / Exchange & Citrix environment
• Administering Blackberry accounts on Blackberry Enterprise Server & via BES web interface

London, United Kingdom

• (Government Offices for (SOS) Secretary of State, Olympic Ministers, MP’s & Special Advisors)
• Highly customer facing, providing IT Support Solutions to Ministers and Members of Parliament
• Provided Specialist Support to Tessa Jowell (Secretary of State), all MP’s & Special Advisors.

London, United Kingdom

• Provided 1st, 2nd & 3rd line support to all internal departments.
• Resolved all issues, troubleshooting MS Office Client software on Win XP
• Built and configured workstations to spec, liaising with departments for special requirements.

London, United Kingdom

• Highly customer facing, providing 2nd line IT support, acting as an interface to 37 departments.
• Involved in application migration of 1000 users from Windows NT4 to Windows 2000 Platform.
• Acted as Project Co-ordinator, Relocated Staff Internationally, (CEO’s & Vice Presidents).
• Resolved all issues, troubleshooting all MS Office XP, Email & Client software

London, United Kingdom

• Provided 2nd line IT SLA support, Internationally to users across the globe
• Administered the European & African Markets in a fully Windows XP environment
• Administered Active Directory and Exchange Servers
• Supported users locally & remotely using Remote Assistance, Laplink Gold & Timbuktu.
• Resolved all issues, troubleshooting all MS Office XP, Email & Client software.
• Configured all Nokia, Sony Ericsson, Siemens, Blackberry Mobile & IPAQ handheld devices

United Kingdom

• Responsible for PC & Network Support, in Hays-IT Operations Department
• Provided 2nd & 3rd line support to Directors & 700 internal staff
• Administering & problem solving in an NT / Novell / UNIX / CISCO / Exchange environment
• Responsible for Barclays BusinessMaster Payment Server, resolving all issues & backups
• Supported testing & configuring image build processes with Norton Ghost & Powerquest.
• Managed all software (Client & Server) issues, Enabling & switching Cisco VLan ports.