Sameeh Ross Email & Phone Number

Sumter, South Carolina, United States

Sumter, SC (US)-In this position I assist Bank of America's customers in their personal checking and savings accounts. Thisincludes but not limited to:• Showing empathy and acknowledgment• providing advice• conducting maintenance on accounts including• transferring funds• troubleshooting their online and mobile banking credentials per request• update demographic information• documenting complaints• filing billing/fraud disputes• ordering debit cards• closing accounts• assisting with deposit holds• assisting customers with Zelle transfer issues etc.WORK EXPERIENCE • I have successfully trained 2 classes as an OJT Coach (On the Job Training) for new hires. This includes showing newhires the ropes when it comes to speaking with customers, correctly authenticating the customers, learning how to activelylisten and comprehend the issue that needs to be resolved, navigating through the many systems and providing ourcustomers with the best possible resolution per circumstance. New Hires would ask questions, raise hands and I wouldanswer, I also had teams that I would listen to their calls and evaluate/coach them appropriately and track their progressbefore they graduate and go onto the Production Floor. -Currently, I am in the Small Business Accounts for Bank OfAmerica.

Columbia, Sc

Performed as a Customer Acquisition Specialist in the residential spectrum of AT&T's marketing campaigns.- Became the first team member to get promoted to Account Manager/Team Leader by meeting certain sales and leadership requirements.- Acquired AT&T 250 customers in 28 weeks accumulating to over $4,000 per customer equating to $990,000.00 in profit.- Performed 56 interviews on behalf of the company.- Trained, molded and developed 30 team members, both entry-level and experienced Account Managers- Invited and attended a "Top Leaders" convention in Dallas, TX.(Networking Event) -Only 1-2 Account Managers per office around the world were invited along with Owners. - Provided training schedules, lectures, conference calls, and distribution of generated leads via AT&T to entry-level reps

Sumter, South Carolina, United States

• Provide excellent customer service to by warmly greeting customers, assessing and anticipating needs, and makingrecommendations, resulting in customer satisfaction and retention.• Enter orders timely in POS system; deliver food; continue catering to guests.• Demonstrate being a team player by assisting co-workers as needed to ensure prompt and courteous service throughoutestablishment and encourage guests to return.• Develop rapport with customers by engaging in conversations and actively listening to make each customer feel valuedand special, positively contributing to business development.

Sumter, South Carolina, United States

• Performed on-demand execution and flawless plate presentation under a time limit, which is crucial to keep the pace ofthe guests' visit pleasurable and experience memorable.• Performed as an "experience-maker" instead of an order-taker; entertained guests with extensive menu knowledge andcolorful descriptions, enhancing their experience and promoting retention.

Help people unlock their true potential through lifestyle enhancement from knowledge on saving money and making money using essential products and services.

Working with Doctors and Surgeons while working at Orthopedics and Podiatry at the Naval Hospital in Camp Lejeune. I assisted with over 5,000 patients, maintaining medical records, storing records, applied Casts on limbs along with providing care instructions. Acted as a Surgical Technician by assisting Surgeons in the O.R. on numerous occasions. Worked the front desk booking appointments, assisting patients, managing the flow of patient/doctor encounters. On a Naval Ship I was in charge of the Medical Supply Storeroom, along with conducting sick-call on a daily basis. Provided training on Emergency Trauma Care to over 400 sailors monthly. I was also in charge of monitoring the Potable(drinkable) Water Systems on the vessel testing up to 6 different locations on a daily basis underway.

I am an Independent Business Owner at WakeUpNow. I act as a median between the consumer and MASSIVE SAVINGS on things we ALL do on a daily basis. When it comes to shopping for groceries, clothes, saving on gas, TAXES, vacations, fitness, daily consumables. It is basically a Costco on STEROIDS for your everyday consumptions. I provide people the opportunity to have a ONE-STOP-SHOP for SAVINGS and possible INCOME OPPORTUNITIES!

Mba, Marketing

Bachelor'S Degree, Business Administration/Specialization In Entrepreneurship, 3.0

I am now currently working on receiving my BA in Business Administration with a Specialization in Entrepreneurship.

Biology, General

I studied Biology

Biology, General

I studied Biology