• Received incoming tickets with highly escalated Azure infrastructure issues from top 200 fortune customers of Azure across the globe.• As a senior resource delivered soft skill and technical training to new hires.• Assisted in interviews by Evangelizing the role, attracted, and hired diverse talent across multiple teams.• Worked as escalation engineer for handling escalations from junior resources.• Collaborate with product group to work on new feature requests by customers and to resolve product bugs.• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.• Troubleshoot network, platform, storage issues as well as provide security solutions to Azure customers.• Configure and troubleshoot Azure site Recovery, backup, storage and Compute.• Handle end to end issues with virtual machines deployments, remote desktop services and migrations.• Design customer infrastructure and migrate to Azure.• Establish different modes of connectivity to Azure like VPN, Express route• In-depth knowledge on building VPN between Azure gateways and on-premises third party routers like Cisco ASA, Cisco Azure site recovery, Juniper, Sonic Wall, Barracuda and etc• Perform storage and network optimizations of latency and performance.• Monitor customer environment using Microsoft insights and troubleshoot real time issues using network watcher, perfmon.• Troubleshoot all sorts of RDP issues which includes Guest OS, node and container troubleshooting.• Set up and troubleshoot RDS (Remote desktop services) issues. Assist with licensing and configuration.• Advisory and break fix support for windows and SQL clusters hosted on Azure cloud.• Study different patterns of virtual machine and application behaviour and optimize infrastructure based on requirements to fix short term and long-term issues• Provide workarounds to complex issues and collaborate with product group to find ideal fix especially when hit roadblock or a bug.

• Worked as Azure Network Support Engineer and provide network support for Microsoft Azure cloud services, design, implement and troubleshoot network related issues.• I have successfully completed L300 SME in Azure Security and Load balancers, L300 SME in Azure Express Route and L200 SME in Cross premises VPN connectivity and Routing under the guidance of highly technical team of Microsoft Azure networking Global. These SME levels are internal to Azure networking global.• Networking, Routing, and security support for Microsoft Azure cloud resources• I have in depth knowledge on Azure Application gateways, Traffic managers and hosting different clusters and Network Virtual appliances like (Checkpoint, Barracuda, and Palo Alto etc.) in Azure environment• Over the period while working with Networking team I have also gained in depth knowledge on Layer 3 and Layer 7 load balancing in Azure. I have completed L300 SME in the vertical• I have gained in depth knowledge on Azure Express Route frontend and backend architecture. I have cleared L300 SME in the vertical• Implementation, Deployment, and maintenance of the resources in Azure cloud• Setting up IPSEC VPN connections and Express Route circuits to Microsoft Azure cloud• Analyzing the network traces to locate the packets and the port-based communications.• Establishing connections to servers in Azure over public and private secured tunnels• Set up Network Security rules/ACLs to filter the traffic, to permit/deny the access at various levels in the network.• Design a set up for enterprise organizations based on their requirements.• Provide solution and workaround for complex cloud networking issues.

 Provide technical support for WebEx APP and Plugin Primary contact and Level 3 support for enterprise customers Assist the enterprise customers to host cloud based meetings, help to store the data on cloud and retrieve thedata Troubleshooting Apps like jabber and Spark in terms of technical issues.

 Provide telephone support of residential services for internet connectivity, Digital TV, VOIP and cable modemconnections. Support of multiple routers including Cisco, NVG 510, NVG 589, Motorola and 2WIRE modems. Responsible for setting up and troubleshooting wireless network and internet connectivity.