Sameena S Khan Email & Phone Number

Adelaide, SA, AU

Australia

Adelaide, South Australia, Australia

Hyderābād Area, India

• Received incoming tickets with highly escalated Azure infrastructure issues from top 200 fortune customers of Azure across the globe.
• As a senior resource delivered soft skill and technical training to new hires.
• Assisted in interviews by Evangelizing the role, attracted, and hired diverse talent across multiple teams.
• Worked as escalation engineer for handling escalations from junior resources.
• Collaborate with product group to work on new feature requests by customers and to resolve product bugs.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Bangalore

• Worked as Azure Network Support Engineer and provide network support for Microsoft Azure cloud services, design, implement and troubleshoot network related issues.
• I have successfully completed L300 SME in Azure Security and Load balancers, L300 SME in Azure Express Route and L200 SME in Cross premises VPN connectivity and Routing under the guidance of highly technical team of.
• Networking, Routing, and security support for Microsoft Azure cloud resources
• I have in depth knowledge on Azure Application gateways, Traffic managers and hosting different clusters and Network Virtual appliances like (Checkpoint, Barracuda, and Palo Alto etc.) in Azure environment
• Over the period while working with Networking team I have also gained in depth knowledge on Layer 3 and Layer 7 load balancing in Azure. I have completed L300 SME in the vertical
• I have gained in depth knowledge on Azure Express Route frontend and backend architecture. I have cleared L300 SME in the vertical

Hyderabad Area, India

Bangalore

 Provide technical support for WebEx APP and Plugin Primary contact and Level 3 support for enterprise customers Assist the enterprise customers to host cloud based meetings, help to store the data on cloud and retrieve thedata Troubleshooting Apps like jabber and Spark in terms of technical issues.

Bangalore

 Provide telephone support of residential services for internet connectivity, Digital TV, VOIP and cable modemconnections. Support of multiple routers including Cisco, NVG 510, NVG 589, Motorola and 2WIRE modems. Responsible for setting up and troubleshooting wireless network and internet connectivity.