✔️Led portfolios of 10 Fortune 500 clients across 115 countries in the EMEA region.✔️Acted as the primary client contact, achieving a 98% adherence rate to SLAs.✔️Improved cross-functional collaboration, resulting in a 15% reduction in project lead times.✔️Implemented project reporting mechanisms, providing stakeholders real-time visibility into project status, leading to a 60% improvement in project communication and transparency.✔️Optimized resource allocation to increase team productivity and ensure timely completion of tasks.✔️Collaborated with OEMs to secure special pricing, resulting in an average 15% cost reduction per customized quote tailored to specific client requirements, enhancing competitive edge and customer satisfaction.✔️Trained and mentored new hires, facilitating their skill development and seamless integration into their roles.✔️Enhanced market research efforts and cultivated strong vendor relationships, achieving a 20% increase in efficiency for managing off-catalog client requests.

✔️ Managed the Enterprise account across the EMEA region, responsible for client satisfaction through effective conflict resolution and process improvements. Successfully secured a 5-year contract renewal, by demonstrating strong client relationships and consistent service excellence.✔️ Led the video conferencing meeting room project for multiple offices across Europe, collaborating with three OEMs to design and deploy solutions. Completed the project on time and within budget, equipping 50+ meeting rooms across 10 offices.✔️Led the IT hardware refresh and work-from-home project across the EU and UK during the COVID-19 pandemic, overseeing bulk purchasing, inventory management, and sourcing from the US and EU. Successfully managed and completed the deployment of over 10,000 units within 1.5 years.✔️Improved client satisfaction rate by providing weekly updates on backorder status using data analysis and bulk email strategies, resulting in a 30% decrease in customer complaints and a 20% increase in repeat orders.✔️Managed inventory replenishment for catalog items based on forecasted demand, reducing stockouts and ensuring 95% product availability by analyzing previous trends and upcoming projects.✔️ Improved cross-functional coordination between sourcing, purchasing, warehouse, logistics, and finance teams resulting in a 15% faster order release and fulfillment process.✔️Strengthened client relationships by holding weekly meetings to address issues and identify growth opportunities, contributing to an increase in client satisfaction and account growth.✔️Streamlined the process for managing order returns and lost shipments, reducing resolution time by 40% and increasing client trust and satisfaction.

• 𝐄𝐧𝐝-𝐭𝐨-𝐄𝐧𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐈𝐧𝐯𝐨𝐥𝐯𝐞𝐦𝐞𝐧𝐭: As COO, participated in all facets of Oven Diaries' business, from market research and finance to operations and marketing, ensuring alignment with the company's vision and goals.• 𝐍𝐒𝐓𝐏 𝐇𝐚𝐭𝐜𝐡-𝟖 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧: Achieved 2nd place in the NSTP Hatch-8 program.• 𝐕𝐢𝐬𝐢𝐨𝐧 𝐅𝐨𝐫𝐦𝐮𝐥𝐚𝐭𝐢𝐨𝐧: Played a key role in formulating Oven Diaries' vision, goals, and objectives, contributing to the startup's growth and success.• 𝐓𝐞𝐚𝐦 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠: Hired and trained new resources at Oven Diaries, build a skilled and dedicated team to support the company's mission and expansion.• 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐌𝐚𝐤𝐢𝐧𝐠: Implemented data analytics to drive decision-making at Oven Diaries, enhancing efficiency and contributing to the overall success of the e-marketplace platform.

-Implemented standardized processes for Induction and Orientation of Members-Scheduling and Conducting Interviews for new memberships -Being in close contact with Club Members for better participation in weekly meetings