Sameer Baba Email & Phone Number

Nottingham

Working in a Customer Service environment providing them advice, support and practical assistance via in-house ticket system:Duties:Responsible for helping customers to get their website online and to get their email.Responsible for taking calls from the customers of different brands with technical queries and assisting them to resolve their issues.Also, responsible for problem solving server side programming and email issues, mainly on Linux web and mail server.Identifying system, problem, bugs and liaising with 2nd line support to resolve these issues.Working closely with colleagues, ensuring best practice is shared at all times.

Harrogate, United Kingdom

As an IT Support Technician responsible for the smooth running of computer systems and ensuring users get maximum benefits. Tasks assigned to me are as follows:Monitoring and responding to service desk incidents and service requests by using Spiceworks ticketing system. Providing 1st and 2nd line support for Software, Hardware and Network.Setting up new laptops & Desktops along with IP Phones and Installing authorised software as per organisation requirement.Talking to staff through a series of actions, either face to face or email to help set up systems or resolve issues.Replacing parts as required (Hard drives, RAM, Graphic Card, Setting up 2nd Monitor).Setting up email accounts and taking backups of Outlook mailbox of the user as required. Assisting in Backup and Tape rotation and other additional task requested by IT manager.

Leicester, United Kingdom

Working in Melton Foods through A La Carte Recruitment.Assisting the team leader and helping to ease the workload by taking responsibility for certain tasks and duties which includes:Food production and Processing like washing salad products according to its procedure and specific timing(Salad prep Dept.).Mixing and slicing the material using different machine like Urchel, Rhule, AFT.Working as Goods in operatives in Intake department. Checking stock, assembling products, packaging and palletizing goods.Completing all necessary paper work at the start and end of shift. Scanning and booking the products by using hand held scanner.Level 2 Award in Food Safety for Manufacturing City & Guild Accredited.

Cisco Certified Network Professional(Ccnp), Computer Networking

Completed Route and Switch module

Cisco Certified Network Associate(Ccna), Computer Networking

Comptia A+ & Comptia Network+, Computing

Jetking Certified Hardware & Networking Professional Premium, Computing, A

http://www.jetking.com Topics covered: Semester I:Basic Electronics,MS Office Application,Operating System Support Skills,PC Hardware.

Equivalent To Advanced Subsidiary (As) Level / Scottish Higher Standard, Science

Higher Secondary school: English, Maths, Physics, Chemistry and Computer