Si Crouth Mbcs Email & Phone Number

United Kingdom

* Assisting customers with a multitude of different queries ranging from general bill queries right through to technical issues, financial issues and orders.* Liaising with PR agents to make sure the right message is being delivered and that we are aligned in the message we are giving to customers in certain circumstances.* Assigning posts to the correct.

North Tyneside, England, United Kingdom

* Assisting advisors with queries/provide resolutions that may need authorisation or may not be usually within remit.* Reviewing chats and social media posts to further improve the service we deliver and use as a feedback/coaching tool to assist with spotting trends in agent interactions.* Attending leadership meetings.* Attending calibrations with other.

North Tyneside

The Chat Hub is a department that trial chat feasibility for other departments within the company.Home broadband customer service. * Dealing with customers home broadband account queries* Tracking router/EE TV deliveries* Troubleshooting router problem when a customer may be receiving slower than expected speeds or no connection at all. Payment Support*.

North Tyneside

Job role is the same as the Customer service advisor, with customer care at the forefront of every interaction and due to this mentality I achieved the top possible bonus achievable in my role month on monthI was part of the first customer service chat team which allowed me to assist in setting the standard of what is expected via this channel of customer.

North Tyneside

• Taking customers mobile billing queries over the phone.
• Assisting with technical issues to the point I could no longer proceed (due to system access)
• Maintaining and exceeding targets KPI's set out by the company.
• Problem solving
• Complaint Management
• Resolving complaints and dealing with complex/sensitive situations

Intensive 4-month cyber security training & workplace readiness programme.Solving real problems in the areas of;- Cyber Security Culture & Awareness- Cyber Security by Design- Access Control- Offensive & Defensive Security- Business Continuity & Incident ResponseCurrently studying for;- British Computer Society's Certificate in Information Security.

Cramlington

I assisted customers with their shopping, ranging from finding products for them right through to putting their shopping through the tills and taking payment.

Fd, Computer Science, Cert He

Modules included: Introduction to Internet Technologies, Software and Data Modeling, Relational Databases, PC & Network Technology.

A Levels, National Award/Certificate For It Practitioers, Pass

Modules included: Communication and Employability Skills, Computer Systems, Advanced Spread sheet Skills, IT systems Analysis and Design.

Gcse, Math, English, Science, Ict, Graphic Design, Religious Studies

GCSE Mathematics C GCSE English C GCSE Science DD GCSE ICT BBBB GCSE Graphic Design B Religious Studies (Short course) B