Mohammed Sameer Behlim Email & Phone Number

* Completed a job simulation involving IT support and incident management for Datacom's managed services team, honing skills in critical issue prioritisation and resolution in a high-stakes environment. * Developed expertise in ITIL processes, specifically in categorising, logging, and escalating incidents, ensuring alignment with industry best practices for efficient service management. * Enhanced problem-solving abilities by diagnosing and resolving a… Show more * Completed a job simulation involving IT support and incident management for Datacom's managed services team, honing skills in critical issue prioritisation and resolution in a high-stakes environment. * Developed expertise in ITIL processes, specifically in categorising, logging, and escalating incidents, ensuring alignment with industry best practices for efficient service management. * Enhanced problem-solving abilities by diagnosing and resolving a complex network outage issue, employing analytical thinking to assess impact and urgency across multiple client tickets. * Strengthened communication skills by crafting empathetic and clear follow-up communications to affected users, demonstrating a commitment to maintaining customer satisfaction and trust during IT crises. Show less

Mumbai Metropolitan Region

**Azure Administrator | Tata Consultancy Services, Mumbai**Results-driven Azure Administrator with over 7 years of expertise in optimizing Azure environments at Tata Consultancy Services in Mumbai. Proven proficiency in the following key areas:**Azure Active Directory Management:**- Create and manage Azure Active Directory identities, including AUs, Groups, Users, External identities, and Managed identities.**Resource Deployment:**- Create diverse resources, such… Show more **Azure Administrator | Tata Consultancy Services, Mumbai**Results-driven Azure Administrator with over 7 years of expertise in optimizing Azure environments at Tata Consultancy Services in Mumbai. Proven proficiency in the following key areas:**Azure Active Directory Management:**- Create and manage Azure Active Directory identities, including AUs, Groups, Users, External identities, and Managed identities.**Resource Deployment:**- Create diverse resources, such as VMs, VNETs, and NSGs, employing scripts to automate the creation of multiple VMs.- Utilize Azure Resource Manager templates for the efficient deployment of a variety of resources.**Resource Management:**- Seamlessly manage resources using the Azure portal, PowerShell, and Azure CLI.**Storage Configuration:**- Configure storage accounts, covering blobs, files, queues, tables, and disks.- Select appropriate storage options tailored to specific requirements.**Network Access Controls:**- Create and configure Virtual Networks to ensure optimal connectivity.- Implement network access controls, including firewalls and virtual networks, fortifying storage accounts' security.- Enforce access controls to manage and control access from various locations. Show less

Mumbai, Maharashtra, India

**Technical Troubleshooting:**- Resolved a diverse range of technical issues across various systems and applications, ensuring minimal downtime.- Monitored systems proactively, swiftly troubleshooting errors to maintain operational efficiency.**Security and Maintenance:**- Demonstrated commitment to data security by removing malware, ransomware, and other threats.- Patched software, installed updates, and configured systems to eliminate… Show more **Technical Troubleshooting:**- Resolved a diverse range of technical issues across various systems and applications, ensuring minimal downtime.- Monitored systems proactively, swiftly troubleshooting errors to maintain operational efficiency.**Security and Maintenance:**- Demonstrated commitment to data security by removing malware, ransomware, and other threats.- Patched software, installed updates, and configured systems to eliminate vulnerabilities.**Infrastructure Management:**- Established optimal workstation setups by creating user accounts, assigning permissions, and configuring hardware, devices, and software.- Ensured seamless operations by installing, configuring, and maintaining computer systems and network connections.**Collaboration and Escalation:**- Collaborated effectively with supervisors, escalating and addressing customer inquiries or technical issues promptly.- Contributed to updating technical support best practices, enhancing overall team efficiency.**Customer Support:**- Fostered positive user experiences by assisting customers in identifying issues and providing clear explanations of solutions.- Responded to customer inquiries, offering technical assistance and troubleshooting over the phone. Show less

Mumbai, Maharashtra, India

System Troubleshooting: Investigated and resolved issues in systems comprising security alarms andInternet connectivity, minimizing downtime Responded to support requests from end-users, scheduled system changes, andidentified permanent solutionsSecurity and Updates: Installed system updates to address vulnerabilities and proactively reducesecurity risks Replace defective components and parts on malfunctioning computers and officemachinesHardware… Show more System Troubleshooting: Investigated and resolved issues in systems comprising security alarms andInternet connectivity, minimizing downtime Responded to support requests from end-users, scheduled system changes, andidentified permanent solutionsSecurity and Updates: Installed system updates to address vulnerabilities and proactively reducesecurity risks Replace defective components and parts on malfunctioning computers and officemachinesHardware Installation and Maintenance: Tested and installed motherboards, processors, and graphics cards on desktopsand laptops for corporate staff Performed installation, maintenance, and repair for complex internal computerhardwareEnd-User Support: Responded to support requests from end-users, providing patient guidancethrough basic troubleshooting tasks Explained technical information in clear terms to non-technical individuals,promoting better understandingSoftware Management: Updated and replaced outdated drivers and software for computers and officemachines Conducted troubleshooting to correct computer hardware and softwaremalfunctions. Show less

Mumbai, Maharashtra, India

o Directed onsite training for business users to maximize productivity.o Evaluated diverse organizational systems to identify workflow, communication,and resource utilization issues.o I compiled research data and gave professional presentations highlightingfindings and recommended optimizations.o Provided detailed advice to customers regarding technological workshops